What to Say When You Call an Apartment Complex
Picture this scenario.
You’re apartment hunting online and see a place you absolutely love. You've read the reviews and checked out the photos online, but you have a few more questions. You want to call the property management company or landlord to get more information, but you're not sure what you should say.
To make your first interaction with your potential future leasing agent a positive one, follow these tips on what to do when calling apartments.
Do your research
Before calling, research the apartment complex online by visiting the website and reading the reviews. If you don’t find anything positive, you’ll save yourself some time and can continue your apartment search.
While on the site, be sure to check for the features you want. Do you like walk-in closets or want a big kitchen? Does it need to have a dog park for your puppy or a gate with a code for security? Take a look at the photos that are available and make note of the amenities. Gather as much information as possible so when you call, you can ask questions about topics that are not covered online.
What to ask
After searching the site, make a list of questions to ask about the apartment for further details. Have a pen and paper ready to write down answers to your questions.
Call during office hours while you’re in a quiet place (no background noise) and can talk with no interruptions. Start by introducing yourself and ask if they have the unit you want in the timeframe in which you’re looking to move. If so, ask the rent price, move-in availability and if it’s available to show.
If the unit you want is unavailable to move-in or show, ask if they have an idea of when it will be and if there are any other options close to that unit.
Next, ask the questions from your list. Confirm the application process, security deposit costs and fees. Although you can wait to ask these questions when you visit the property, it’s better to ask upfront to avoid visiting a place that is not in line with what you want.
What if you called and didn’t get an answer? Leave a voicemail speaking clearly and concisely with your name, number, date, time of your call and the type of unit you’re seeking. Most complexes will return your call within 24 to 48 hours. Be sure to follow up after that timeframe and keep your list of questions handy for future reference.
Set an appointment
Still interested in the apartment? Let them know you want to visit. To set an appointment, make sure you know your availability first. Choose days and times that are convenient for you. Have a few options just in case one or more of the times you’re available are already booked. Once you have agreed on a time, verify the details and write them down.
Be patient and polite. Understand that the leasing agent may be busy, so you might be placed on hold. If you can’t stay on hold, ask if you can receive a call back instead. Avoid answering other calls while you’re on the phone.
Be on time for your appointment and look presentable. It’s not as formal as an interview but you don’t want to look like you just rolled out of bed. If you’re unable to make it, call ahead of time to cancel or reschedule.
First impressions go a long way, so make sure yours is a good one. It starts with the initial phone call and goes all the way through signing the lease. Be someone the leasing agent is excited to have in the apartment!