The price and unit show for the advertisement is wrong, they try to show me something completely different
I never lived at autumnwood but wanted to along with my girlfriend. The inside of the place and the neighborhood surrounding both look amazing, but the service provided to us was anything but amazing. Every time I called I would not get picked up. This happened at least 10 times if not more. I would leave a voicemail about half of the time and it would only get answered about half of the time. When they did get back to me I would have to wait about 3 days. Even when I toured I was told that me and my girlfriend should have no issue getting accepted. That very night of the tour we both submitted our applications. It took them over a week to get back to us even after I made a number of calls to them and voicemails but never got a response. Then when I finally got someone to pick up I asked them when I would find out. Turns out I didn't have my social security number or date of birth in there information. (I still to this day don't understand why they don't just ask for that information in their application to begin with so you don't have to wait so ridiculously long.)
The worst part about us waiting that long was that the apartment number that we toured was snatched up by someone else while we were waiting and the other place they offered us was the same exact thing, but they wanted to charge us another $20 per month!! At that point I was just furious with them . I was about to take my business to the apartments across the street called Ridgewood Trails where they offer pretty similar apartments in the same location but for less.
Long story short this apartment complex has THE WORST COMMUNICATION SKILLS I HAVE EVER SEEN. By all means drive yourself crazy with having to deal with their lack of professionalism. I handled them for 3 weeks and that alone drove me crazy.
The apartment is spacious but I was discouraged to learn that being in these apartments would not allow access to the pool at the sister property which share the same Leasing Office and staff. The amount per month is too high in my opinion not to have the full amenities of the pool-kinda small. Some of the units have 1/2 size and 3/4 size washer and dryer but no differentiation in rent amounts. There is a built in desk next to the kitchen which is good. The leasing agent was very kind, and understanding.
In a word...Serene! Surround yourself with a little bit of the country in the heart of Madison's east side. These wooded surrounds make you forget you are located only minutes from the shopping of East Towne Mall. Enjoy songbirds in the summer as you sit on your private patio and the beautiful snowy view during the winter. All units included washer and dryer for convenience. Enjoy the extra touches here at Autumnwood Apartments.
12 Month Lease Terms Security Deposit is $300, $400 if you have a cat
Open until 2:00pm
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