I would give the Lodge at Madrona ZERO STARS if that was an option. Upon move out, they claimed we had "delaminated" the carpets and said we wouldn't be receiving our security deposit back since the carpets needed to be replaced. We showed them photos showing the carpets in perfect condition and they backtrack. They said the carpets were re-evaluated and they weren't going to charge us for the replacement of carpets. Instead, they found a pet odor - We never had a pet!! We brought that to their attention and the pet odor miraculously disappeared. Absolutely TERRIBLE COMPANY!
Yall never rent The Lodge At Madrona they sent us a $3700 move out bill because they double charged us several line items including double Jan rent and double the lease termination fee. Even though their bill ledger shows we Fing paid Jan rent (our last month) and the early term fee.
Ive called twice now to speak to a manager and Im told she is too busy to talk to me. Better get resolved fast before my husband is off tomorrow cause I can guarantee he is going to be 1000x less pleasant than me!
Funny enough when you remove all the double charges and incorrect stuff (for example the move out work order summary says touch up paint was $100 but the bill ledger they put it at $1000) they actually OWE US money. Not to mention a random line item that is titled as a credit yet its in the ledger as a charge
We had a dryer that didnt work for two weeks and a dishwasher that didnt work for over a month despite multiple maintenance visits and nothing changed until we went into the office. Yet we didnt complain when they raised our rent.
It doesnt matter how a place is when youre there it matters more how they treat you when they want to steal your money from you. This is completely unacceptable and unprofessional that I should have to be spending time going through line by line to make sure everything is corrected.
Comfort, Charm & Spectacular View of Mt. Rainier The Lodge At Madrona offers the lifestyle you've been looking for. We're conveniently located minutes from downtown Tacoma and a short drive from beautiful Gig Harbor. With fantastic shopping, restaurants, and entertainment options down the street with close proximity to I-5 and Hwy 16, everything you need is easily accessible. Residents enjoy sunbathing by the heated pool, relaxing in the community cabana, and grabbing a coffee from our on-site espresso stand. If you're craving a bit more activity, try out the fitness center or take your four-legged friends out for some fun at our 4-acre off-leash pet park. Come by today and see why so many people love living at The Lodge at Madrona.
We offer flexible lease options, please call for more information. We look forward to speaking with you!
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