An unfortunate experience with what appeared to be a very friendly and inviting Douglass Properties community. My wife and I were placed on a wait list for a duplex at Stonehorse and provided a $50 deposit and written application in-person so that we could be called back when a duplex opened up in the layout that we were interested in. Fast-forward a couple of months and we receive a call asking if we would be interested in a duplex still - we declined, but asked if the $50 deposit would be refunded since our in-person application would not be processed until we said that we would like to move forward with potentially leasing out a unit if approved. Giuliana Let us know that yes, we can stop by anytime to get that $50 back since we would not be moving forward with submitting the application. Fast-forward 24 hours and Ive stepped away from the office to go pick up my deposit (I had previously paid in cash). I receive a call while I am driving from Giuliana that her manager had corrected what she had previously told me and they would not be giving me back the $50. No application had been processed - I paid in cash and filled out the application by hand to be eligible for the waitlist. No wiggle-room, a very formal apology for providing incorrect information, and no room for debate on their end. Reading reviews from other users I completely understand their frustration with Stonehorse and Douglass Properties rigidity and sub-par customer service once youve parted ways. When we were touring units we did not have this kind of experience, Shelby had been very welcoming - it wasnt until they had money of ours in hand and wed decided to not move forward that things changed. Ive worked in property management for over 3 years and am very aware of it being a fee-based business, but where I come from, we understand that to some degree you should recognize the humanity of your prospective tenants and current tenants alike and stand behind your word.
My husband and I, on a tight timeline, relocated to Spokane and submitted an application at Stonehorse at Wandermere. The vendor they use for their background check yielded inaccurate content that initially caused them to deny my application. I filed a dispute with the vendor, and the vendor was able to determine that they had, in fact, made an error. The vendor notified Stonehorse, and the young sales rep (Josh/Jordan?) called me much later in the day to advise that he had heard from the vendor who acknowledged the error and that he would be moving forward with my application. I asked when he would advise on this, and he said he could not give an estimate. This is now a week later. Great. I am more than qualified, and now there is additional delay to confirm on their part, after an error on their end. This should have resulted in an urgency to complete the transaction and not additional delay without a timeline. I will move forward with another complex today, as I need to get resolution before my temporary relocation housing is complete. I gave two stars, rather than one, because the complex is attractive, as are the units, but the customer relations are painfully subpar.
When I contacted they were very helpful
I want to know u allowed 3 cats cause I have a note from the doctor
We needed a place for a family which includes a 75 lb dog. We were initially quoted a price for another property (same company) and when I verified it was pet friendly, the lady assisting us told us she had made a mistake but would honor the price quote and give us a place at Stonehorse (which was FAR more expensive AND allow us to pay month to month with no contract. Our house was massive and very well appointed. Our neighbors were very nice and we always felt safe in the community. The homes and yards are very well maintained and we were pleasantly surprised with the excellent service we received from start to finish. Highly recommend, care free stay!
Welcome to Stone Horse at Wandermere, the premier community of duplex homes for rent in Spokane. As a resident of StoneHorse at Wandermere you will enjoy the many luxurious amenities of the Resident Plaza being constructed in Phase 2. The focal point of the plaza is the beautifully decorated TV room and kitchen that can be reserved for your special event. The state-of-the-art fitness center will make it easy to maintain your healthy and active lifestyle or you can enjoy hot summer days in the amazing outdoor swimming pool surrounded by relaxing patios. For our business minded residents, you will be able to take advantage of the private conference room; perfect for meetings or phone conferences. Get ready to wind down after a long day of work next to the cozy fire in the all-new fireside lobby.
StoneHorse is perfectly located for convenience and fun in Wandermere: Close to shopping at NorthPointe Plaza, Wandermere Plaza, many restaurants such as Prospectors and Twigs, banking, dentists, a movie theater, and 2 golf courses. There is also easy access to HWY 2, HWY 395, and STA bus routes. Our community is located in the Mead School District.
Each new duplex features stainless steel appliances, kitchen pantry, central heating and air conditioning, 2 car attached garage, master bath with oversized closet, covered deck, full sized washer and dryer, linen closets, recessed lighting and so much more. Let us be the first and last stop in your search for a rental home in Spokane.
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