I wouldn't ever recommend. The price is too high for the quality of the apartment itself, and the administrative staff does such a poor job that it left me with the two month problem below.
I have moved out on 01 Nov, and the day that I left I gave Mary my new address since it was different from what was on the move out paperwork.
After 10- 15 days to see if they had an itemized list... they did not. I also confirmed with Mary that she had put in my new address... she had not, but I sat there and watched her put it in that time.
On the 21st day I called them at approximately 10:30 and left a voicemail letting them know that I still had not recieved this list... no response.
After 34 days I still had not recieved anything. I was in town and stopped by to see what was going on. The leasing agent, whose name begins with an A, looked visibly worried. She gave me the list and shows me a Word document for the letter that they typed that was dated for 18 days after I moved out. She did not, however, show me anything proving that they actually even TRIED to get it to me. I went home and checked the mail again and I had nothing from them.
Several days later I stopped in again and Kimber was in with a client. I asked Mary about recieving a check for the damages if they didn't have some sort of evidence that they attempted to send this to me. She seemed confused about what I was saying to her. I left and went home to file a BBB complaint against them.
Several days later their regional manager, Shannon, responded saying that they are going to send me a check for $400 and that I am still responsible for the $430ish in cleaning fees and damages. I ALSO final got the letter in the mail. They sent it to the address on my move out paper instead of correct one that I gave them twice. The word document that said it was from 18 days after the move out was in there, but the envelope was postmarked for a handful of days after their 21 day window.
Prompt response to my questions. Willingness to work with me to get a good outcome in the timeframe that is best for us.
Charged a reversal fee because we payed on time and had a receipt from there system but one routing number was off and they didn't let us know at all so then rent was late absolute trash dont ask people to pay online because you dont want to take the time to process real checks and then have an outdated system that can't process the transaction and then charge us. Also there land scaping crew hit my car while I was sitting in the car in the parking lot and they were no help because they contract it out, guy left before police showed up and then they tried to make me pay for it even though I wasnt at fault. doors are all hung wrong and get stuck, toilet handle sticks when flushed, couldnt fix it, and the cabinet handle wasn't screwed in and fell off. Just a poorly run apartment complex.
Mary was great in assisting my husband and I through the process and making sure all of our documents were squared away. We feel like we found a steal for the price we are paying and look forward to spending our remaining time in WA at Cooper Lake!
Mary was very helpful and kind. She helped us through the application process and was very accommodating to our needs. The apartment complex is very clean and the apartments are beautiful and in a quite area. Looking forward to calling this place home for the next year!
If you're looking for entertainment outside of the community, you don't have to go far! Located in the heart of prestigious West Olympia, The Park at Cooper Point Apartments' unique setting alongside Yauger Park offers residents miles of jogging trails, playgrounds, community gardens, and a secluded nature reserve area. For indoor fun, residents can walk across the street to the Capital Mall! Catch a movie at Cinemark Century Olympia. Enjoy a day of shopping at Macy's, REI, JCPenney, Forever 21, Best Buy, and Old Navy. Grab a bite to eat at Chipotle, Red Robin, Fujiyama, Olive Garden, Subway, Applebee's, or one of the many restaurants in the area. With so much to offer in our apartments and such an amazing location, making The Park at Cooper Point Apartments your new home will be one of your best decisions!
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