Infinity Apartments at Centerville Crossing

Place looks clean after visiting a friend of mine there multiple times Im thinking about moving there sometime this year this guy there he said his name is Leonard he came to fix something in my friends place and was very professional I will definitely recommend this place to my friends who are looking for apartments in Virginia Beach

I toured the property on Saturday, July 25th and had a wonderful experience. Information was provided without having to ask any questions, tour was wonderful. Complex was very clean and inviting. I would definitely recommend this apartment community to interested parties.

Where should I start I have been living here since June 2019. The property is nasty and dirty the carpets were stand when I moved in and still are the apartment smells like dogs which they refused to do something about. I seen little black bugs when I first moved in and now Im seeing roaches. Residents dont always clean behind their dogs and parking is a nightmare stay away from this place I cannot wait until its move out day.

Overall, I really enjoyed living at Infinity. I don't have a single complaint about my unit. Everything worked properly, I never heard my neighbors or people in the hall, etc. It wasn't until I got a dog that I realized how poorly the property was maintained. The maintenance team/groundskeepers are severely understaffed. Trash and dog waste will overflow and sit for days before anyone disposes of it. Dog owners don't pickup their dog's waste and it's absolutely everywhere. They didn't re-mulch the back property line once in the entire year and a half that i was there. This is the only place that every single dog is supposed to use the bathroom- it was disgusting, especially when it rained. Finally, calls are always forwarded to an "offsite answering service." We left approx. 10-15 messages about various things in the time we lived there. Not once did anyone call back. To conclude, if you don't have any pets and you're a pretty low maintenance renter, you shouldn't have any problem here.

The staff rotation is ridiculous. If you have an issue that needs to be resolved, good luck! It may take months and it takes a while for them to even begin to take responsibility for anything that is wrong, if they ever do. Beware when moving out, your lease termination form includes cleaning charges and carpet cleaning before you even complete the inspection. Also, the lease doesnt tell you that there are two charges for trash: one for valet trash and one that is included on your water bill for city to collect your trash. The apartments look lovely and as long as you dont have to interact with the staff it is great living there. The amenities are beautiful as are the parties etc that they have for the residents however when winter rolls around and the parking lot is snowed it it takes forever for them to get it plowed. Additionally avoid the stairwells, they dont ever seem to clean those things. The upkeep in the hallway isnt the greatest and sometimes you are greeted by the smell of trash. It can be embarrassing having visitors over not knowing if the hallways will smell like trash.