Rising above exciting downtown Richmond, VA, at Colonial Reserve at West Franklin apartment homes combine the ambiance of its quaint architecture with the convenience of modern amenities. At Colonial Reserve at West Franklin our luxurious apartments are located close to work, school and offer not only a terrific view, but also a place to call home. Luxury community amenities include rooftop swimming pools, a billiards room, Cyber Cafe with free Wi-Fi, a 24-hour fitness center with new equipment and city views, and garage parking.
Our typical leasing agreements last a year but, we DO allow short term leasing, please contact the office for further information
Unfortunately I had a pretty good first year and a half here (almost 2 years), and am about to start my third year here. Originally had rated 4 stars due to the staff working so well with me to help fix issues that needed to be resolved. Let me start by saying I would love my apartment so much more if they were able to control the pest issues and keep the facility clean, like they do with the east building. The west building is currently having an issue with pests, and yes we all know they have had issues with cockroaches, but recently they have been having issues with bed bugs. Myself and about 5 other people including a close friend that also lives here have had this problem. You go into the laundry room downstairs and literally find multiple dead bodies. I also assume that is why their lobby furniture is covered in plastic at the moment to help prevent these creatures. My friend who has lived here about a year is just now beginning to find bed bugs in her apartment and (she is on one of the higher floors) she recently contacted the office staff and they told her that she would have to pay for treatment even though it is apparent that this is a building-wide issue. I honestly have had a decent experience here but this has been the worst one so far. On the plus side if you have a maintenance issue, which you probably will at some point, the maintenance team is wonderful and always kind and will do their best to make sure that whatever needs to be done is done. (show them some kindness because they work their butts off) The office staff is generally very pleasant and fairly helpful, but this issue has been a bit of a pain. Part of me wishes I wouldn't have renewed my lease, but I am giving them a chance to see if they will be able to fix the present issues.
Would visit this site again if needed
Would you live here? @ people in management.
Answer would be probably a NO. No pest control even though I requested several times, Wood under carpet starting to break because of rain(wdf?) they left fan to dry it(?) and never came back to pick it up so I called them to fix my carpet and take this useless machine. Dirty carpet, bad smell hallway, bathroom(no fan,smell of weed),no control of A/C and heat, 2 of stove doesnt work, water dripping from the wall in kitchen(had to call 5 times BUT STILL NOT FIXED LOL), paint came off, blinds broken, have to wait for hot water for 10mins, smelly elevator, no protection from homeless people, always full dumpster, ppl puking on cars, rusty window(you might fall to ground from 10th floor if you try to open it without heads up), laundry eats your money you will never get refund(its like abandoned hospital if you go down there), and R O A C H E S !! at least 7-10 of them on sight everywhere(even in my bedroom) I could list endlessly how bad this place is. Lastly, this happened recently We had issue with bed bugs. They came to do inspection but they found none(like how?) then my roommate found and caught one(how is he doing better than expert) so NOW they are gonna come again and do inspection and charge us $500 fee because we did something they couldn't do. Management is nice? please. All lies they just wanna avoid situation that moment and pass to someone else. They will tell you "nothing we can do about" , "technician is on the way" that two are their biggiest lies. All they will do for you is call you for renewal LOL MAKE US TO RENEW!!!! who would live /renew here if if theres not a single good thing about this place. Dont let the price trick you its not even that cheap its about $1k per month and totally not worth it. I dont know how bad is East building but West building, enough said. I wish theres one good thing about this place so I could write for them but N O T H I N G
Infested with bugs, dirty and unkept, loud obnoxious neighbors, and inattentive management
Great 1st impression!!