The Collection of Historic Richmond

I've recently moved into a Collection Apartment within the Fan, and my experience has so far been awful. The apartment I'm renting has one of the most archaic air conditioning units I've ever seen, and it consistently struggles to drop below 80 degrees inside. I've made the collection aware of this, and while they have been sending out mantinience workers to look over the unit and the duct system, nothing they've done has helped. Once they replace my unit and get me some actual functional air conditioning I'll happily remove this review, but until then I have to warn others from signing a lease with a company that doesn't even have functional air conditioning in their apartments.

STAY AWAY !!! Management is TERRIBLE at communicating. Goal is to get you off the phone every time not to actually solve a problem. Trash service comes 1/4 days scheduled and they often skip the top floor of the building. Management will not provide any sort of trash receptacle for the building yet says we aren't to dispose of boxes with their trash service. Been dealing with live in renovations for well over a month and they can never tell us when someone is going to show up at our apartment. Maintenance has walked in without knocking after leaving for the day during renovations. The building itself and the apartments are fine, but management is an absolute nightmare and there is no peace of mind that some random group of people is going to show up at your door to come in and do stuff to your apartment with nothing identifying them as working with The Collection. If you work from home/remote, then you wont be able to do that comfortably from here as you never know when someone is going to show up or walk in if you don't immediately answer the door. Avoid this company at all costs!!!!!!! Absolutely terrible terrible management that is most likely posting these fake 5 star posts to counteract the honest reviews. This place is an absolute joke. they literally cannot provide me with a copy of our lease. they do not have it

This has to be the worst property management Ive ever seen. The people who work in the office could not careless about their jobs. Maintenance calls almost always go unanswered. On top of the management, there are many additional add on fees to monthly rent like valet trash which is hardly picked up and cost 20$ a month. I have seen trash bags lay out for days if nowt weeks.

Just wanted to share my experience with the collection apartments/pride rock here. DO NOT rent from these leeches. The $250 deposit and $250 holding fee may seem appetizing, but its a sham. Upon trying to rent from them their office manager Jamie would never get back to us, and current tennants tell me theyre awful about responding and fixing service requests. A week before move in I still didnt have my lease. When I did get it, the advertised utilities were not included. Pet fees were outrageous. The weirdest thing was selecting a floor plan. We asked multiple times if the larger floor plan was the one we were going to get, and they said yes. A week before move in I went to the office and asked to see the place wed be renting. Only to be told that they cant, due to current tenants and our that our floor plan reflected the one we had viewed. Sketch. Problem is, we selected a floor plan with more space. When I confronted her on that, she said , yeeeeah, our floor plans dont reflect right online. It would be the smaller one we viewed before. and got a standoffish attitude. So because of her attitude and all around misinformation, I refuse to rent from these parasites. Save yourselves and avoid renting here at all costs. How are you a professional business, yet none of your website info is up to date. She literally told us it wasnt up to date and theres not a lot that reflects right to our faces.

I LOVE this place. I think I could call it home. looking for 1/1 for a move in date around the end of November It would just me my cat and service dog also inquiring about deposits and ren

Don't live here mice infested they don't care they just want your money call corporate they call leasing to deal with you cowards