Location and apartment layout is great. Maintenance is competent with ordinary problems like a clogged sink, but unable and unwilling to work on more complex problems. Communication from both maintenance and management is extremely poor. I personally have had a large number of water leak issues with the apartment I am in. Communication is so poor that I really do not know when or if they have been addressed. Everything's great as long as nothing goes wrong.
I wish I could give negative stars. This leasing agency is a nightmare -- management is not at all responsive to residents, buildings are poorly 'renovated' and hardly maintained. It took over 3 weeks for them to repair my A/C at the peak of summer in high heat and humidity. Had multiple instance of water leaks in my ceiling and problem was never addressed. Leasing office seems indifferent and either does not care about resident's problems or does not have the authority/agency to address them. On top of all this rent is way too high considering the quality of units and lack of basic amenities.
The entire experience was dismal. The heating and air was not installed properly and didn't heat/cool about 1/3 of the apartment. The management refused to fix. There was a mice infestation. Appliances were old and not functional on move in. Management is not interested in fixing issues.
I wish there was a dog park closer to my building!
Parking has become nearly impossible. There are occasionally homeless people sleeping on the stoop out front, as well as in the courtyard behind the fire escapes.
The Collection Midtown feature 1, 2, and 3 bedrooms apartment homes located in the heart of the Museum District. Apartments feature a newly renovated look with a nod to the classic, historic beauty of the neighborhood. Anchoring the nationally historic Museum District of Richmond, VA, our residents are never more than a few minutes away from shopping, retail, dining, and the arts. Whether going out for pizza or catching a show at the The Byrd Theatre, you're just a few steps away from your destination. Discover curated living at The Collection Midtown. Please call us for an appointment today!
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