Stony Point, a masterpiece apartment community created for those with a taste for excellence. We offer a carefree lifestyle at it's luxurious best, for the person who naturally expects the best. Designed with luxury features usually only found in custom homes. Ceramic-tiled woodburning fireplaces, spacious closets, sunken living rooms and vaulted ceilings, all on a lakeside setting. This prime location in historic Bon Air gives you an easy commute to downtown, the West End, Midlothian Turnpike and all major interstates.
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We started off having a positive experience in this apartment complex. The staff was nice and helpful. We had nice neighbors. Truly, no major issues. As time went by the complex hired new staff who seemed nice. It became clear after four different issues with plumbing that they didn't properly fix anything, and on top of that were rude to me and my husband about being a pain and being overly concerned. The majority of these issues were in our newborn daughters room, for example, raining from the ceiling. They said they fixed the issue. A few weeks later the carpets were wet to the touch. After being told that we were being overly reactive, they didn't fix it. They said the problems came from our next door neighbors. We are friendly with them and this week while we were visiting they told us that the issue was actually from the upstairs and the maintenance crew lied to us. On top of that, they replaced all of the carpet and padding for the neighbors next door. They lied to us, haven't replaced things that are undoubtedly going to cause mold and have been flat out mean. On top of this, our new neighbors upstairs are constantly loud. They wake up our baby multiple times a week. We've complained so many times, and have pleaded with them to do something to make it better. This is on top of us going upstairs multiple times a week to politely ask our neighbors to quiet down. It's truly a nightmare. At this point we've tried and been given nothing to fix the situation. I wouldn't recommend this place to anyone. The new staff is beyond disappointing. Please avoid this complex.
I went to the rental office and two people were on the phone. I was told someone would be with me shortly, but after waiting 20 minutes I gave up and left. I felt they were truly not trying to rent any apartments. I felt someone should have gotten off the phone and greeted me personally.