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Review Quarter Mill!

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Overall Ratings
(15 Ratings)

14 Reviews for Quarter Mill

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I was in search of a place to call home, some where safe and clean. I was ask to check out Quarter Mill Apt.( I took that advice) and my God, my first visit was a horrible one, and my first step in the office were and was a terrible exsperience. It was the first and my last.


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Oh no, we are very sorry to hear you did not have a more positive experience during your visit. Our team works hard to provide top-notch service to all current and future residents, so please contact us at your earliest convenience to go over the specifics of your visit and we'll be more than happy to chat with you. Thank you.


The walls and doors leak like crazy and you can expect in January to see electric bills of 200-300 dollars in a one bedroom apartment. The incompetency of the front office staff and the lack of contact when submitting complaints has been poor at best. The front office staff is incredibly ill equipped to handle most issues. I went the office to verify what my rent was and THEY CANNOT EVEN TELL YOU WHAT YOUR MONTHLY RENT IS. Insane. They told me over and over to just consult the paper lease. That's what I did but the writing in the lease is poor. It says the first rental payment was 733.00 and that is what I paid, however this apparently was the pro rated rent (that part conveniently left out, must be pretty profitable for them to collect late fee money that way). So they charged me a 45 dollar fee for not paying in full even though when I got the notice I went to the office to tell them that if they had just told me what it was in the first place I wouldn't have to pay this stupid arbitrary fee. The lady at the office was incredibly rude and I did not get contacted at all after that regarding this issue. Just a taste of things to come I'm sure. Please look elsewhere if you wanted to be treated with any kind of respect.

The place is nice but the management is terrible. Setting up an online account was a nightmare. Had to go through three different people when I called and the lady who "helped" me was very rude. Made my account but they don't have the cost posted. You HAVE to look at your paper lease to get the price. 2017 and we're using paper leases for monthly rent. So stupid.


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We're so sorry to hear you've had issues with our payment process. We hold our team to a high standard of excellence, so it is disappointing you feel we've missed the mark with you. Your feedback is greatly appreciated as it can help us better understand how we can improve the way we serve, so thank you. While we know you don't have a high opinion of us at this time, we invite you to please visit us in the office again so that we can address your concerns and any questions you may have.


I have lived here for going on 8 years. For the rarly years it was as good as any that I saw concsidering he price. But the rent has increased every year but with no xdded value. The property management used to be Resident friendly. But recently all were terminated and replaced. The current are not as concerned as the previous group. This is especially true of the maintenance. Before, it was just as good as any in the city at any price. But the current maintence staff appear to inexperienced and less concerned. But with all that said, this place is the most convenievt and is still a good value if you are knowledgeable enough to insist on what's fair. Look carefully before renting and plan on some harrassment from manaement. Also there is a certain element living here that are less than desireable. The police are here so often that they should have their own parking places. Often the smell of pot permeates the building and even the parking lot. Amenity are almost non existent with only a pool and tennis court. They charge rent but have no dog park or facility for pet walking except in the general lawn areas. The yards, however are neatly groomed and the property looks good, but the buildings are old. A plus is all apartments are sprinkled for fire protection. I live here because I caint afford any better. I am in a wheelchair, but the facility was never built with that in mind. So check carefully if you are disabled. I once worked in compliance auditing of such property and this one is about average or perhaps a bit below average. But the locaion is good. It is close to everything in Richmond's west end..


Was this helpful?
Thank you very much for taking the time to leave us this detailed review. We value your long-term residency, as well as your feedback regarding our team and the condition of our community. We would enjoy the opportunity to speak with you in greater detail about your concerns, so while we know you do not have a high opinion of us at this time, we invite you to please visit us in the office when you can. Thank you.


I liked what i saw when I visited this place. However it did seem a little small for the price.


Was this helpful?
Thank you for visiting and leaving us your feedback. While we do understand your concerns about pricing, we conduct careful research in the area to create fair pricing on our homes and we would be more than happy to answer any questions you may have. Thanks again and we hope to hear from you again and welcome you to our community soon!


Certified Resident

I love living at Quarter Mill. The neighborhood is safe and quiet. I like how my child has made friends within the community.


Amanda C.

Was this helpful?
Aw, we are so glad you've been having such a lovely time here at Quarter Mill! Your kind words have really helped make our day and if there is anything we can do to help make your experience even better, please let us know. Thank you!


We are pleased to hear that you love it here at Quarter Mill! We strive to make this a safe & fun living environment for all.



Apartment Features

  • Air Conditioning
  • Balcony
  • Cable Ready
  • Dishwasher
  • Oversized Closets
  • Some Paid Utilities
  • View
  • Washer & Dryer Connections
  • Washer & Dryer In Unit
  • Deck
  • Garbage Disposal
  • Patio
  • Refrigerator

Special Features

  • Pets

Community Features

  • Accepts Credit Card Payments
  • Accepts Electronic Payments
  • Emergency Maintenance
  • Extra Storage
  • High Speed Internet Access
  • Playground
  • Swimming Pool
  • Tennis Court(s)
  • On Site Maintenance
  • On Site Management
  • Pet Friendly

Additional Features

  • Smiling, Friendly Office Staff
  • Full Size Tennis Court
  • Picnic Areas/BBQ Grills
  • Total Electric
  • Convenient West End Location
  • Social Activities (Parties, Yard Sales)
  • 24 Hr Emergency Service Team
  • Henrico County Schools
  • Free Water, Sewer, Trash and Recycling
  • Pre-Wired for Cable TV
  • Professionally Landscaped
  • Full Automated Sprinkler System
  • Professionally Managed
  • Dead Bolt Locks
  • Pass Through Breakfast Bar
  • Decorator Mini Blinds
  • Designer Kitchens
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Property Details

Quarter Mill - Richmond

Quarter Mill

Quarter Mill is easily the most affordable option in Henrico?s prestigious West End! Among many other widely sought after features, our central location just minutes from fine dining, shopping and recreation offers a convenience difficult to surpass! Our friendly staff is committed to superior customer relations and outstanding property maintenance. In addition to spacious and fully equipped apartment homes our residents enjoy a private patio or balcony and are surrounded by acres of beautiful landscape. Take advantage of all of this plus a private tennis court, swimming pool, playground and several picnic areas. Simply stated Quarter Mill offers a value unmatched by the competition! Welcome Home!
We are a tax credit community so income restrictions do apply. Please check the grid for qualifications.
Income Grid by # of occupants:
Minimum 1 - $23, 550 1 Bed W/Den - $25, 500 2 Bed $27,000 2Bed W/Den $30,450
Maximum 1 - $32,520, 2 - $37,200, 3 - $41,820, 4 - $46,440, 5 - $50,160, 6 - $53,880


Rating 7

Davis Elementary School

8801 Nesslewood Dr, Richmond, VA 23229
Rating 6

Byrd Middle School

9400 Quioccasin Rd, Richmond, VA 23238
Rating 5

J. R. Tucker High School

2910 Parham Rd, Richmond, VA 23294
Rating default

John G Wood School

8716 W Broad St, Richmond, VA 23294
Rating default

Northstar Academy

8055 Shrader Rd, Richmond, VA 23294
Special Education
Rating 3

Patrick Henry School Of Science And Arts

3411 Semmes Ave, Richmond, VA 23225
All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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