MAA West Creek

Beautiful property and excellent customer service

Absolutely horrible- been living here for 2.5 years and apparently there was a system glitch- they told me my rent payment didnt go through. I went to discuss it, explained Ive paid early since the day I moved in. They refused to wave late fee- again, after 2.5 years of paying last day of previous month before its due. I DO NOT recommend this place.

My friend referred me to the property and I was so thrilled to find such a clean and beautiful property. They are pet friendly and even have a pet spa. The ladies in the leasing office were very friendly and professional. Enjoyed my tour.

I am relocating to Virginia and viewed Retreat at West Creek and I must say was very impressed. The property is beautiful with very high end features. The staff were all very friendly and professional. I most likely will be making them my new future home.

Rented a pricey apartment w/garage so I could continue my woodworking hobby. Clarified with management three times that it would not be an issue prior to signing a lease and moving in. Was told as long as it was during reasonable hours would not be a problem. 6 months later I was told I had to stop by Eric. Attempted to compromise but received more complaints. Saw the writing on the wall and decided to find a new place to live. Think they worked with us, since we were doing them a favor? Nope. Charged the full amount, threatened with eviction (despite the fact we already had a move out date), and were generally treated disrespectfully. Eric and his manager at corporate were unprofessional and rude. Calls were not returned, and basic maintenance like air filter changes were ignored. If you don't have to interact with management, the location is okay, the buildings are cheaply built, and there is more construction starting. The maintenance staff is the only saving grace of this complex.