Deco at CNB

cockroach infestation. unresolved for months. it just keeps getting worse.

Literally AC kills me. I was almost dying during the winter without heater. I supposed to find another accommodation for my health.

Find somewhere else, do not live here. Moved in during the summer and had no AC the whole time. Same thing happened in the winter with no working heater. My concerns were never addressed by management.

No heat or ac often and for long periods. Management was either very deceptive or very incompetent regarding repair time frames. The AC/Heat issues lasted for weeks at a time during most occurrences.

Ready to move in .I would like to move soon

I think this place has a lot of pluses - right in downtown, is nearby great restaurants by Grace St, has a dedicated locked package room (I have not lost a package yet in my 2 years of living here), and generally good communication with the staff, who are extremely helpful in person and in email. Here's a couple of other pluses off the top of my head: - The maintenance service is also great! I've emailed the staff or put a ticket in, and the issue has been resolved 95% of the time by the next day. - Not an absurd amount for down payment. Where I lived previously (Philadelphia), they'd ask you upfront for the 1st and last months of rent, and the security deposit (Which was the equivalent of rent) - aka, 3x payment all at once. Deco (I'm not sure if this is standard across Richmond) just asks for the first month, and ~ $200 for the security deposit (Less if you work at VCU) - Relatively quiet. After coming from call, the last thing I want to do is wake up from noisy neighbors. This is definitely the luck of the draw, but I've had absolutely no complaints on my end from noise disturbances on my floor. However, there are some things that are negatives for me that I'll list below: 1) Age of the building: This will result in a random week or so of the AC being down during late spring/early summer. At least the time I've been there, it's been consistently the 4th floor. It'll take some time for it to get fixed, and at least the last time I asked, no compensation was given for how long it was down for. It's just unfortunately something you'll have to deal with given the age. 2) Security around downtown Richmond: The ways to get in are through 3rd, Broad, and Grace St.'s. You enter with a fob or an app, which is really convenient, especially when you're having family come over while you're out at work. But this part of downtown is ironically a little sketchy despite the police station across the street. I saw two homeless people sleeping on the couch out in the elevator lobby on my floor, and saw several sleep out in the trolly room on the 1st floor. The package room got broken into with some packages stolen, although I will say this was fixed relatively quickly, and I have not had any other instances of missing packages (Compared to other places where there are no locked package rooms, and there are multiple instances where the packages would simply get picken up and stolen very easily) Overall though, this place is excellent with good staff, good security with packages, and great maintenance crew.

I came here in July of 2023 to get my masters at VCU Medical. This has been an incredible experience. Deco is smack dab in the centre of everything. I parked my vehicle in the garage and took my bike everywhere. It's conveniently located. Every month we were surrounded by some kind of activity. We are a 3 minute walk to the convention centre where there were dozens of events. Once day I woke up to see thousands of joggers in a marathon. Another time, I walked to the Jazz festival across the street, and another month I walked a short 8 minutes to the Folk Festival by the river. I took the FREE bus to a basketball game, and went to several Flying squirrel's games. Carytown is nearby. The Museum is close. The school library is a cozy bike ride up the road. Deco even hosted a fashion show with runway models and a party. Deco has been very good to me in terms of comfort, convenience, and close to everything. The staff has held activities for all the residence and provided food and snacks during different seasons. This is the perfect location for School or VCU health. One drawback, don't go out too late at night because the streets can be sketchy. Otherwise, well worth the stay.

I’ve been living here for the past 3 years. I can’t say enough good things about the front office staff and maintenance. Even in the summer where student turnover is high, the work orders I put in have a turn around time of 24-48 hours. I can’t recommend Deco enough.

I’ve enjoyed my time at Deco. Holly, Jessica, and Shea are always helpful and kind. Over the last two years I’ve noticed the changes they’ve made to improve Deco like keeping all entrances locked 24/7 and more resident events.. 3 star review

Location is great for me. The leasing and management staff have been really nice. Facilities (gym, clubroom etc) are great.

Best apartment complex I’ve ever lived in, the management is amazing and the staff are amazing! The apartments are stunning and very quiet! Love it here!

Beautiful building with amazing management! Love Deco :D