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Cookie Factory Lofts
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This property may offer live video tours through apps like FaceTime and Zoom.
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Ratings & Reviews
12 Reviews for Cookie Factory Lofts
Everything about the place is perfect except you cannot get an actual internet connection. They use "scamtech"(Amtech) exclusively and will apparently block any attempt for you to use other ISPs. The internet connection drops every hour. Meaning it is not feasible to work from home over a VPN or to game in any capacity. Even streaming video is severely impacted.
I wish I had known this prior to moving in, just assumed it wouldn't be an issue because I lived a block away before and was able to get Comcast. My apartment is essentially unlivable as a result.
Avoid at all costs if the internet is something you depend on.
02-19-2019
As you shared, internet is one of the amenities that we provide here at CFL and our provider is Amtech. It is quite common for apartment communities to be limited to the use of one internet provider with the option for residents to upgrade. Before selecting Cookie Factory, we've had many residents that asked who our internet provider was prior to applying for the apartment. This was so they could be aware and do any research they felt necessary prior to reserving or moving in to the apartment. We are more than happy to provide this information to any prospect or resident should they ask at any part of the process.
Included in your move in packet is our internet provider's contact information as well as several upgraded package options that you can choose from. Like yourself, many of our residents who work from home, and have successfully been able to stream music, game, etc. using the internet that we provide. We understand that your internet needs may exceed what is provided so you do have the option of upgrading your internet is for an additional cost.
Thank you again for taking the time to share your thoughts and please feel free to contact the leasing staff to discuss this further if you'd like.
04-11-2019
- Management does nothing to provide real consequences of valid complaints about other extemely disruptive neighbors especially when the problem is still persisting and has been going on for longer than a year.
- Major maintenance issues are never fixed in a timely manner, nor do they communicate with residents on updates.
- Dog bags are rarely, if ever, provided for residents in a timely manner.
- Cleanup of dog bags in trash bin is not cleaned up very often.
12-29-2018
We are sorry it sounds like you have had a frustrating experience with a neighboring apartment. Without being able to speak to your specific situation, we can at least assure you that noise complaints are taken seriously. When a noise complaint is received we follow our policy protocol of sending a first violation letter followed by any additional violation letters depending on whether the issue gets better. We have found that often neighbors are unaware how sound travels within a building but once they are made aware they are more conscientious of their actions. If the resident receiving the complaint contacts us to explain they do not feel the complaint against them is valid then we are tasked with trying to investigate whether we have a case of varying tolerance levels or actual unacceptable behavior. We do this by performing sound abatements and/or remediation as we deem necessary.
Ultimately we never want our residents to feel uncomfortable or disturbed in their own home so we do take the time to try to find a solution for all parties which isn't always easy or a fast process although we can assure you it is well-researched. Again we are very regretful you have had to go through this and would like to speak with you about your specific situation.
We do love our dogs at Cookie Factory. Residents are expected to clean up after their pets including having their own pet waste bags. We offer pet waste bags at our pet waste station as a courtesy should you forget to grab one before walking your dog.
Thank you again for your review and please do feel free to contact us to schedule a time to sit and discuss further.
04-11-2019
Everything about the experience - the location, the apartment, the leasing office staff!!! The entire experience
12-28-2018
Shelia D.
04-11-2019
Free internet provided by the building is through a satellite which makes the connection speed unpredictable. Leasing office is often closed during lunch which can make it difficult to pick up packages.
11-03-2017
Internet is an amenity that we are happy to provide to the residents. We provide 5 Mbps; which is sufficient for the majority of our residents. In addition, there are upgraded packages available up to 100 Mbps.
We try our best to accommodate residents that are unable to pick up packages during the day. We are open late one night during the week for this sole purpose and on Saturdays. We actually do not close for our lunch breaks. We have two staff members in the office and we take separate lunch breaks to make sure we are able to remain open. Unfortunately, we do however have to close our office when we are both out on tours as we can't leave the office unsecured. Just as picking up packages may be most convenient for residents on their lunch break, it is also when prospective residents schedule their tours with us. You are always welcome to call and find out what times the office may have to be closed for a tour so you are not inconvenienced with having to wait for us to return.
Thank you again for your review.
04-11-2019
The location of the building is excellent; easy interstate access & walking distance to numerous restaurants, stores, & breweries. The building looks very nice, and the units are rather roomier than at other similarly-priced buildings in the area. It includes basic cable & internet, which has been surprisingly reliable. The only negative thing I have to say is that occasionally I can hear neighbor-noises (dogs mostly) through the air vents & 2 or 3 times I have had to park on the street.
11-01-2017
Amenities
Apartment Features
Special Features
Community Features
Additional Features
Pets Policy
- Deposit: $300
- 300 Fee
- $25 Monthly Pet Rent
- 2 Pet Max
- Weight restriction: 60lbs
- 1st floor only
- 300 Fee
- $25 Monthly Pet Rent
- 2 Pet Max
- Call for details
Property Details
Cookie Factory Lofts
SCOTT'S ADDITION - Cookie Factory Lofts is proud to follow in the footsteps of a sweet Richmond legacy. Even though the name gives it away, we still thought it was important to share the rich history your new home is best known for, making cookies! From Studio Lofts to Three Bedroom/ Two and a Half Bath Lofts, we have exactly the home you are looking for.
Inter Bake Foods relocated their headquarters in 2006 and the building remained vacant until 2013 when a developer's vision was put in motion to turn the walls which used to hold the intoxicating aroma of cookies into walls where people could create homes. Living in a building that is officially listed in the National Register of Historic Places is definitely a privilege for our residents.
We are so proud to be a part of such fond Richmond history and are very excited to share that history with you. We hope you find our loft homes as special as the cookies that were once made here.
At Cookie Factory Lofts our amenities are as decadent as the cookies that were once made here. We include high speed internet, and trash with recycling. We have an on-site fitness center so you have no more excuses to not work out. Our refreshing, outdoor pool is the perfect place to relax on hot, summer days. We also have a large club room complete with large screen television for days when our couch seems more comfy than your own. Last but not least, our residents can enjoy the convenience of our underground and surface parking lots, a welcome change from circling the block for a parking space!.
Looking around, it won't take long to recognize that you are in the heart of everything you need. Being a resident at The Cookie Factory Lofts means you will be in walking distance to plenty of local shops and delicious restaurants. If you get bored, the movie theater down the block has all the newest releases plus classic and independent films.
For the commuters, our central location just off Broad Street gives you quick access to Interstates 64, 95 and 195. We are located just minutes from Virginia Commonwealth University and the University of Richmond, and the West End/Short Pump and quick ride away. If you don't feel like driving; public transit is available a few steps from our front door.
Lease Terms
12-Month
Office Hours
Open until 5:00pm
Schools
William Fox Elementary School
Albert Hill Middle School
Thomas Jefferson High School
Open High School
Benedictine High School
St Gertrude High School
Contact
Cookie Factory Lofts
(804) 977-6135I'm interested in (optional)
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