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I feel at home as a resident of Colony Village. The complex has a small-town atmosphere, complete with manicured landscaping that resembles living in a park. The clubhouse is very progressive with various amenities that cater to all needs. I especially appreciate the exercise equipment that is available 24/7. The meditation room is an inviting space for stretching. With a busy and sometimes hectic schedule, the clubhouse is always accessible.
I have been staying here for 6-7 months now and enjoyed staying here up until my 3rd month. My A/C stop working and it has been 3 months now that I have not had working A/C in my apartment. Upon initially reporting this issue, I was inform by the leasing agents that their manager will not approve to have my A/C fix until spring because it was winter and they had more pressing heating issues to attend to. Although the maintenance team has been trying to attend to this matter for 3 weeks now, I am still without A/C. In fact, the maintenance team supervisor informed me that he is not sure what the problem is after ordering a few different parts and lack the experience to fix this issue, which is unbelievable. I have tried to be patient but this is ridiculous and I have never seen this kind of negligence or issues out of all the apartments I have lived at. I am very unhappy how this matter have been handled from the very beginning and expect better out of the managers/supervisors of this community. I have to keep my windows open and it gets so noisy at times that I am unable to rest or sleep. No paying tenant should have to go without A/C for 3 months under no circumstances.
I w would like to set up a tour of a 2 bedroom 2 bathroom apartment..
I recently went through the application process. The apartment community had everything I was looking for. I was approved on a Wednesday and once I spoke with a representative from the community on Thursday I was given a unit on the 3rd floor and I accepted it for the time being. Less than 72 hours later on Saturday morning we called the office to inquire about the refund/cancellation policy. The representative that we spoke with stated that we had 7 days to cancel and that the application fee of 50.00 was non refundable but the150.00 administration fee was. However when I returned to the property on Monday to cancel the Manager Kayla told me that the new employee gave me bad information and the company cancelation policy is 72 hours. The Employee J... was very forthcoming, honest and accepted full responsibility for her mistake. I could have easily canceled on Saturday which was whith in the 72 hour window had I known this. The Matrix company has refused to issue me a refund despite the mistake by their employee. I would never expect this from the outside looking in. The community is very appealing but dont judge a book by its cover. Ive tried to call corporate and they wont return my phone calls. Im totaly shocked that such a nice place conducts business like this over 150.00 administration fee. Im very disappointed in this company and wouldnt recommend them unless under New Management.
Loved it there very relaxing place to live I couldnt afford to stay there. I would recommend staying here only issue I had was no where to put a dining room table. Layout for that wasnt thought when built them.
Explore Colony Village and find high quality apartment living appointed with every indulgence. This gated community features modern designer kitchens with granite counters, stainless steel appliances, personal alarm systems, and door to door trash & recycling service! Colony Village is an uncommon apartment living experience- personalized service and stunning finishes await you. It's the best pick of North Chesterfield VA apartments.
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