I feel like living here is overall OK. I'll probably move somewhere else next year though. The staff is nice and welcoming. The rooftop pool and lounge pool are really nice. Maintenence has beeb prompt and attentive whenever I have needed them.
However, I am not a fan of the neighborhood. Parking around the building is hard and the garage parking is expensive. Rent is expensive (like everywhere albeit) and the internet is spotty and unreliable. One of the biggest problems with this complex is the noise. Homeless people walk around screaming in the middle of the night and wake me up on a regular basis. This has happened to me twice this week. For some reason I haven't had any noise issues with my neighbors though like others have complained about. The noise issue is only from what is going on outside.
1. I pay for a parking spot and the garage elevator is continually broken sometimes for three day stretches. I feel parking should be reimbursed as ATC does not comply with my lease. Unacceptable. 2. Security absent via garage elevator entry door. Easily opened without fob. Unacceptable 3. Security missing entirely on garage entry to common room. No keyless pad - anyUnacceptable. 4. Walls are thin, and neighbors can hear my broken dishwasher running. I can also hear them on both sides.
Overall I really like living at American Tobacco Center. Some things I'm disappointed in are the energy effectiveness (which is to be expected) with the windows having gaps in them or not shutting all the way. We have had to take a lot of weather proofing measures on our own. Also I never realized how thin the walls were before moving in- I can hear normal conversations through our living room walls and music from our neighbors upstairs.
Requested that the garbage disposal be fixed and anchored down, but was never done. Have left several voice messages with your office, none were returned. The time that it takes for a representative to contact residents is unsatisfactory.
Walls were so thin I could hear my neighbors partying in the room attached to my bedroom late into the night, and could smell cigarette smoke coming in from the other next door neighbors on a regular basis. My roof leaked despite multiple fixes. Everytime someone walked on the roof to fix it a shower of dirt and debris rained down on my bed and other furniture requiring biweekly vacuuming.and the windows were so poorly insulated that snow would collect on the inside windowsill.
The American Tobacco Center retains all the looks of the reconditioned tobacco headquarters in Richmond while offering a number of luxurious features and amenities in its expansive lofts. Residents can bask in the sun from the rooftop pool, re-energize at the onsite fitness center, and relax in the Hogs Head Lounge. The American Tobacco Centers prime location also lets residents experience the downtown lifestyle they desire, including the easy walking access to fine dining and terrific nightlife. Contact us today for more information!
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