Apartment Guide

Cross Creek

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7660 Van Hoy Dr, North Chesterfield, VA 23235

Ratings & Reviews

Review
Cross Creek

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Overall Ratings
(12 Ratings)

9 Reviews for Cross Creek

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The general outlook is great

12-24-2018

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Wow, thank you so much for the stellar review of Cross Creek! We will be sure to pass along the encouraging words to our office team. Have a fantastic day, and please be sure to reach out and tell us how how we can make your experience a five-star one. Have a happy new year!

12-28-2018

For the most part my experience there was good. The maintenance staff is incredibly friendly and helpful. I always felt comfortable welcoming them into my home, and they are quite frankly the only reason I would give this complex a 2 out of 5 stars. At the beginning of May we notified the apartment complex of our plan to move out at the end of August, due to a desire for more space and a change of location. I turned in a letter to the front office right around the same time the normal office manager was out of office due to knee surgery. However, the assistant manager was there to take her place in the meantime. After dropping off the letter, I notified the new apartment complex I was applying for. They requested that Cross Creek fill out a renters history verification and the assistant manager promptly filled out the form and faxed it back to my new complex. (The date on the fax time stamp matches that of my 60 day notice letter by the way.) On this renters verification it even states the exact date of our move out and that proper notice WAS given to Cross Creek. However, now Cross Creek is claiming that we never gave them a 60 day notice and their manager even stated that they never filled out any renters history verification. After I sent them the copy I had of my renters verification, the manager denied any responsibility and they are still trying to charge me for an additional 2 months rent. Not to mention... they are also trying to charge me for a bed bug infestation and cleaning treatment. There was absolutely no evidence of bed bugs when we moved out or in our new apartment (which has the same furniture). My husband and I called up to the front office to check on the status of our move-out after dropping off the letter, and were assured by the assistant manager we would be out by the end of our lease. They are claiming it was my responsibility to file the appropriate paperwork even though they dropped the ball.

09-06-2018

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Hello. We regret that there was some initial confusion regarding your notice. We were able to honor your move-out date, with no additional rental charges. Additionally, upon move-out we will provide you with detailed documentation of any charges or damages so that you can be assured you are not charged for anything that was beyond your control. We appreciate your time at Cross Creek and please don't hesitate to contact us with any questions!

09-10-2018

I was scheduled for an appointment on Saturday but was told that no tours were available because they are cleaning the model apartment. Someone could have called me back to let me know so I dont have to come all the way there for nothing.

07-22-2018

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Hello, we're sorry to hear that your first impression of our community was less than desired. We want to improve your experience and we encourage you to stop by the office to give us in-person feedback in hopes to resolve your concerns regarding our methods of communication.

07-27-2018

My visit was not pleasant! The office assistant or manager was very rude! She could not show me an apartment and was unwilling to try! Not sure she realized I was a potential tenant! I wouldnt want to deal with her nasty attitude! Thanks but no thanks

04-30-2018

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Nice looking neighborhood

04-23-2018

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Hello, and thank you for taking some time to leave us a review! We are thrilled to hear that you are enjoying the appearance of our community -- it's always nice to have our efforts validated! If you should ever have any questions or concerns arise regarding our community then please feel free to reach out to us/

04-26-2018

Amenities

Apartment Features

Air Conditioning
Balcony
Cable Ready
Dishwasher
Fireplace
New/Renovated Interior
Oversized Closets
Vaulted Ceilings
View
Washer & Dryer In Unit
Garbage Disposal
Patio
Refrigerator

Special Features

Disability Access
Short Term Available

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Emergency Maintenance
Extra Storage
Fitness Center
High Speed Internet Access
Pet Park
Playground
Swimming Pool
On Site Maintenance
On Site Management
On Site Patrol

Additional Features

Washer/dryer included
Fully equipped kitchen with breakfast bar
Vaulted ceilings/skylights some units
Woodburning fireplaces
NEWLY RENOVATED APARTMENT HOMES
Sparkling pool with gas grills
Private Deck or Patio
DVD Library
Exeptionally friendly staff
Pet policy - call for restrictions
Outside Storage some units
Two Playground
Doggie Bark Park

Property Details

Cross Creek

We make it a priority to put a smile on your face with A+ living at affordable prices. Come home and enjoy spacious apartments and townhomes with beautifully landscaped grounds. Cross Creek is nestled in nature, yet just blocks away from highly rated Chesterfield County schools, shopping, entertainment and major highways. If you appreciate exceptional service and a dedicated management team, then Cross Creek is the place for you. Come be a part of our community and experience the best years of your life.

Schools

Manchester Middle School

7401 Hull Street Rd
Grades 6-8 | Public
Apartments Near Manchester Middle School
5/10
Great Schools®

Manchester High School

12601 Bailey Bridge Rd
Grades 9-12 | Public
Apartments Near Manchester High School
5/10
Great Schools®

Chalkley Elementary School

3301 Turner Rd
Grades PK-5 | Public
Apartments Near Chalkley Elementary School
4/10
Great Schools®

Richmond Christian School

6511 Belmont Rd
Grades K-12 | Private
Apartments Near Richmond Christian School
No Rating
Great Schools®

Banner Christian School

1501 S Providence Rd
Grades K-12 | Private
Apartments Near Banner Christian School
No Rating
Great Schools®
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

Nearby Listings

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Frequently Asked Questions About Cross Creek

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The current availability is unknown for this property.
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