Apartment Guide

Icon Norfolk Apartments

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321 E Main St, Norfolk, VA 23510

Ratings & Reviews

Icon Norfolk Apartments

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Overall Ratings
(19 Ratings)

19 Reviews for Icon Norfolk Apartments

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Previous Management Company

My wife and I loved living at the Icon building. The entire staff could not have been nicer or more helpful. Every question was answered and every concern addressed quickly, effectively, and graciously. We loved the extraordinary view, how we could easily walk to numerous restaurants and attractions downtown, and the building's remarkable amenities including the beautiful roof top common spaces. We highly recommend this property.


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Thank you so much! It's truly wonderful to receive your stellar feedback. Our entire team at Icon Norfolk is dedicated to providing exceptional living experiences for all of our residents, so thank you for taking a moment to share your stellar experiences with us. Please reach out to our office if you ever need anything at all!


Previous Management Company

Really love the floor to ceiling windows, 2nd floor lounge, rooftop deck, and quiet HVAC units. Nothing is worse in other apartments than trying to sleep with noisy Ac or heating clunking on and off or a noisy hum while on. These units are quiet! They are currently working on acoustically insulating windows from neighboring units and this place is still a work in progress. I believe once all the amenities are complete there will be nothing like it in Hampton Roads. All of the elevators are supposed to be complete this summer and they are getting first floor restaurant. Pool tables, movie theater, spa and amazing gym, large TVs, wine cellar, on-site storage units, and just a cool place to hang out on the 2nd floor and rooftop lounge. We just signed a lease and are waiting for our unit to finish, but we also have friends living there that really like this place. Antonio and Caroline have been great through the application process and I know they strive for high standards and resolve issues when they come up. More than just an apartment, you are right across from Waterside, and like a block from Granby street or MacArthur Center.


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I've been living here for close to a year and I love it more every month. A perfect place to downsize and leave the hassles of homeownership behind. Central location is phenomenal ... just 12 minutes to Greenbrier, 25 min to the beach and 20 min to Suffolk. My experience with the leasing office has always been positive. I've found them to be receptive and I love the onsite security.


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Thank you for entrusting Icon with your residential needs for nearly a year. We appreciate the positive, helpful feedback in this terrific five-star review!


The building has such potential, but is in terrible shape, and management has been very rude with me as I've tried to have problems addressed. Water cutoffs, power outages, garage issues, etc. It's constant and overwhelming, and I'm so sad that I moved here.


Was this helpful?
Hi there,

We are so very sorry you have had a disappointing experience during your time here at Icon Norfolk. As a beautifully restored historic building, we definitely understand initial move-ins to this building were put through an incredible amount of construction work needing to be scheduled or emergency issues which may have arisen in order to make the entire property better overall for the entire community. We only attempt to schedule work in the most convenient manner and times available, and take every step we can to communicate any time this needs to happen. We are also right with you on working with the City of Norfolk as much as we can to improve the city garage! As a new management company and completely new team who has just came on in the past few weeks, we definitely would love to have a conversation of how we can make the remainder of your time here with us the best possible. Please don't hesitate to call us at 757-965-3111 or email us at [email protected] at any time.

Warm Regards,
Your Team at Icon Norfolk


I have never had a worse experience with an apartment. It sure does look nice when you go on your tour. Take a tour. Enjoy the view. Then run for your life! There are 11 fees that I had no idea I was going to be charged for...eleven! They even charge you for the electricity for the common areas of the building. I have been incorrectly assessed fees several times so be sure to watch your bill each month. It seems they like to take advantage of people who aren't paying attention. The amenities in the building are not maintained. There is a serious lack of professionalism from the top down. All the way to the doorman. For the amount of money we pay here one would think we could find a doorman that at least smiled and said hello to the residents instead of being rude. I have had them barge into my apartment unannounced. I really could just write a book at how poorly this building is managed.


Was this helpful?
First and foremost, thank you for taking the time to provide us with opportunities to overall improve the resident experience here at Icon. We are so very sorry you have been underwhelmed during your time here as that is never the impression we wish for anyone to have. Our team would love the opportunity to sit down together and review your utility bill usage by line item to explain where each utility charge is derived. Those break downs of the usages can be so confusing! As a beautifully restored historic building, we definitely understand initial move-ins to this building were put through an incredible amount of construction work needing to be scheduled or emergency issues which may have arisen in order to make the property better overall for the entire community. As a new management company and new team having just come on in the past few weeks, we'd love to have a conversation of how we can make the remainder of your time here with us the best possible. Please don't hesitate to call us at 757-965-3111 or email us at [email protected] at any time.
Warm Regards,
Your Team at Icon Norfolk



Apartment Features

Air Conditioning
Cable Ready
Ceiling Fan(s)
Garden Tub
Gas Range
Island Kitchens
New/Renovated Interior
Oversized Closets
Smoke Free
Stainless Steel Appliances
Washer & Dryer In Unit
Garbage Disposal

Special Features

Disability Access
Furnished Available
Short Term Available

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Business Center
Emergency Maintenance
Extra Storage
Fitness Center
Full Concierge Service
Gated Access
Green Community
High Speed Internet Access
Individual Leases
Public Transportation
Swimming Pool
Wireless Internet Access
Conference Room
Controlled Access
Door Attendant
Media Center
On Site Maintenance
On Site Management
Recreation Room

Additional Features

Viking Appliances*
2 Tone Custom Kitchen Cabinets
Rooftop Relaxation Pond and Water Feature
Stainless Steel GE Appliances
Double Ovens*
Full Size Front Load Washer And Dryer
Quartz Countertops with Waterfall Edge*
Wellness Spa & Retreat with Steam Shower
Hydro Massage Rooms
Quartz Kitchen Backsplash*
Glass Tiled Kitchen Backsplash*
Custom Closets In All 3 Bedrooms
Dueling Chefs Kitchen and Dining area
Ceramic Tiled Showers
Ceramic Tile Floors
Virtual On Demand Fitness with over 200 classes
Interactive Spin Studio
Open Modern Floor Plans
Abundant Natural Light
Billiards Gaming Lounge
Business Conference Rooms
Floor To Ceiling Windows
Penthouse VIP Dining & Entertainment Room
Stunning Water and City Views
24th Floor Grilling Stations
Solid Core Interior Doors
Onsite Pet Spa
USB Power Outlets*
Zen Relaxation Zone
Resident Wi-Fi Lounge with Computer Stations
Tanning Salon
Grocery Delivery
Package & Delivery Acceptance
Perfect Guest Suite for Friends and Family
Onsite Climate Controlled Storage Units
24 Emergency Maintenance
Online Resident Payment System

Property Details

Icon Norfolk Apartments

Built in 1967 at the height of the city's flourishing banking industry, Icon Norfolk has been newly re-imagined and reborn into Downtown Norfolk's finest, high end residence for modern movers and shakers with a taste for luxury. Climbing 24 stories into the Norfolk city skyline, Icon's floor to ceiling windows and 24th floor rooftop look out across the gleaming Elizabeth River waterfront and above the dazzling city lights. Flawless design features, iconic architecture and an astonishingly long list of opulent amenities cement our status as the ultimate in luxury living.


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