Theyre application process is faulty and theyre unprofessional. They take you through a pre-screen but what exactly theyre screening for idk. The screen takes your last known residences, time at address, social, your income and its source. My little sister passed this apparently because she was told to move on to the next step, the Actual application process to which Im still not sure the difference. She paid her $32 just for them to come back and say they couldnt lease to her because she hadnt been on the previous lease for 12 months. Well... she just relocated to VA in November. She moved into my home temporarily for 6 months to help ME. Her last home in Delaware, her OWN home in which she was on a lease for 2 Years and then month to month for an addtl 6 months was completely discounted. Not to mention someone from that office called her every other day with different news. Last she heard Thursday she needed to come in to finish the application and she would be approved with a conditional deposit of $750. SAMANTHA from Heritage forest called and said this Thursday. Saturday I tried to take her to complete the process but they were closed. She then received a call Monday morning that they would not move forward with her application because there was no way around their policy, she had not been on a lease for 12 months. Im waiting for a denial letter with a reason that makes sense for my attorney to review because.....it doesnt make sense. Technically they knew she hadnt been on a lease that long because again on the prescreen she literally wrote her address, that she had lived there since 11/19 and checked the box THEY PROVIDED that she lived with family/friends. Why take her $32 and move her to the next phase of the application process if she didnt qualify based off that? This was info given initially to Myra 2 weeks ago. Instead someone called every other day with diff info just to ultimately decline. I absolutely do not recommend.
The office personnel are very unprofessional.
Do not rent there.
There is no sense of order in the office they are short staffed when it comes to maintenance and you will suffer because of that. I've had appliances that have been broken for over a month and they refuse to compensate me in my rent even though those appliances are included in your rent. It's very hectic outside especially when school is out or on the weekends. Don't have your packages sent to your door because people will steal them. If you are looking for an efficient place to live I would not suggest this complex at all.
I had to complain several times bout things going on out here and the staff was nonchalant, and did not care as well as lied about so many things....this is one of the worst places I lived in and I lived out Newsome park and it won't this bad....put in work orders going on 2 months and nothing has been fixed.....the kids are horrible...it always look trashed out here....management is the worse ive ever had to deal with in my life and will not b renewing not a thing out here...it might look nice but not worth nothing esp your peace of mind.....ive been out here not even a yr and have seen 12 people move out and 2 are currently moving out....definitely not a good place to live at all....cant fix nothing or keep the place clean looking but quick to throw notices on people's door almost everyday....i will never recommend this place to anyone looking to move and as of today there's several vacant apartments still not being rented out because nobody want to live out here and deal with this nonsense.
This is the worst neighborhood that anyone can choose to live in. 3 years ago when I moved in it was pleasant. Management at that time enforced some order. After 6 changes in management in 3 years, there is no order and the ungrateful residents are tearing the place up. My apartment was lovely and I hated to move. However, the week after I moved there were 2 shootings. It is rowdy, ghetto, and dirty and it only took 3 years to go from good to gross. Not worth a dime!!!
Come and see Heritage Forest, one of the newest apartment communities in Newport News, conveniently located within minutes of Downtown Norfolk. Our community offers spacious one, two and three, bedroom apartment homes. When you make Heritage Forest your new home you can enjoy lounging by the pool, playing in the water park feature, exercising in the fitness center, or relaxing in our resident clubhouse. Come home to Heritage Forest and enjoy exceptional living at an exceptional value. Please call for an appointment today.
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