Rude customer service.
NICE PLACE TO LIVE.
worst apartment community. Rude management, rude maintenance staff. parking problem. very old apartments. appliance problem. bugs and cockroaches problem, visitor has to pay $5 per day for parking or else get towed.
The customer service from everyone that works in the office is exceptional. The response time to maintenance issues, questions and billing is unmatched; all issues get resolved almost immediately. The office staff is also very friendly and knowledgeable and take pride in their work. The grounds are always very well kept and clean; probably the best neighborhood I have ever lived in, everyone that I have encounter is very friendly and respectful of one another.
In the year I lived there, the trashman refused to take more than 2 pieces of trash off my front door, the heat was off for weeks at a time (during the winter!!), I was without water, heat, and electricity for 48 hours during a snow storm. The office has horrible communication, they never reimbursed me for any of the damage done to my apartment from the water damage, they never reimbursed me for the hotel stay I paid for since I had no water or heat for days. Worst apartment complex ever!!
TREAT YOURSELF TO SOMETHING EXTRAORDINARY AT THE POINT AT DULLES. You insist on perfection - and at The Point at Dulles, that's exactly what you'll find, from the interior of your apartment home to our exemplary service to its ideal location. Satisfy your desire to have things exactly the way you want them in one of our 17 unique floor plans that include lofts and townhomes with attached garages, in a highly coveted neighborhood that will exceed even your highest standards. Live with your best foot forward in a residence whose features and finishes rival those found in Northern Virginia's luxury custom homes. Keep your professional (and personal) connections humming at The Spot: Interactive Cyber Cafe. The Point at Dulles offers Free Shuttle Service to the Silver Line Metro. Select from Northern Virginia's finest offerings. Please call for an appointment today.