Kensington Crossing offers 1, 2 and 3 bedroom apartment homes in Fredericksburg, VA. Visit our community and discover all that it has to offer you. Check out our clubhouse, business center, cardio fitness center and tennis courts. We're conveniently located just north of downtown and within 1 mile of I-95 so you'll enjoy easy access to the area's shopping and employment centers. We're mere minutes from the Central Park Mall and within 5 miles of Mary Washington College for easy commuting to work, school and more. Give us a call or stop by today. Our onsite management team will be happy to show you one of our apartment homes with full size washers and dryers and wood burning fireplaces. Ask about one of our select apartments that feature newly upgraded, modern kitchens. Find Your Place at Kensington Crossing.
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They were pretty good when they were Madison Run. They have been ok since they became Kensington Crossing they went way down hill. It was still tolerable, barely. They got rid of recycling (a big draw for me to rent from them). The frequency that the trash compactor broke or was overflowing was a joke. When that happened it was left for anywhere from a day to days.It was pathetic. We had bees living in our chimney and coming into the house. We filled out a maintenance request and, as far as I can tell, it was never filled due to the fact it remained "unresolved" in my account. Thankfully no one was allergic and eventually the bees found a new home.
However, it was the move out process was simply unacceptable. First off, we were told incorrect, conflicting information from those in the office about what was required to be checked off our move out (the one who was the most incorrect was actually from head manager Priscilla). They were also suddenly super abrasive about providing any information (up until move out they'd been very helpful). Then said they would be closing early the day of our move out, forcing us to rush like mad, only to find out last minute that they decided not to close early. Lastly, woe be anyone with roommates without joint bank accounts. They are going to issue refund of your security deposit (what portion you get of it) with your name AND your roommate's name on it. Not OR that would actually be functional for people with roommates that they aren't married to, but AND, meaning that if your roommate is out of country and will be until past the check validity point, you have no way to deposit the check unless you happen to have a joint account with your roommate. Oh, and if you ask for a reissue to change it to an OR, they will say they aren't legally obligated to do so.
Save yourself the hassle, rent elsewhere. There are lots of other nice, affordable homes and apartments in the area. Give your money to one of them, not Kensington Crossing.
I loved living here before the new management took over and renewed my lease several times. Now Im counting down the days until I can get out of here. Maintenance is slow now. The front office is incredibly rude to tenants. I cannot urge anyone enough to NOT rent an apartment here. There are plenty of other communities close by that are much better!!!
Do not recommend! Poor management & poor maintenance. The pool has been green all summer, the trash piles up & gets out of control & our dryer/AC has broke 3 different times & there is no urgency/consideration taken into place.
Save your time & money, go elsewhere!!!
I've been living here for 7 years. With the new property owners, things have really gone downhill. I don't plan to renew my lease. It's a nice location and has a lot of potential. The new owner does less and nickle and dime you with charges that didn't exist before. Currently, they are short staff with maintenance and you have to wait weeks for service that isn't urgent. Like the front office staff but I do not care for the new owners lack of customer service
Ive lived here two years and have gone through the management change. Yeah the rules changed but your lease states if your lease is late you owe that plus 10%. They sent me this information when I renewed my lease. There is no reason to think you wont be charged that after the first. Grounds maintenance seems not as good (grass still hasnt been cut several weeks into spring) which is annoying when you have a dog and have to take them out when grass is wet every morning or when it has rained. I hope that changes. Otherwise, everything has stayed the same. There are more community activities, most notably a recent dog social for residents who have dogs and want to meet others who do. What would be awesome would be an enclosed dog space. It doesnt have to be big and they have the space.
I would caution current residents to check current pricing for their current apartments anonymously when theyre up for renewal. My apartment style stayed the same but went up $30+ per month. Not a huge deal but I can save to move. Thing is I love this area. Its super close to 95 (I commute) and plenty of delivery and grocery stores like Lidl and Aldi. Ive had zero issues with maintenance or the leasing office staff other than a small snaffoo when management changed and I was trying to pay rent when it was due.
They also dont want people smoking in their apartments anymore which is great. They had an issue last year with people smoking pot in their apartments and it floated to upstairs or downstairs homes. No problem with the new rule.
I complained that my upstairs neighbor was being super loud well into the night for SEVERAL weeks. It sounded like they were moving furniture every single night. Ive been renting apartments for 10+ years so I understand some noise you will hear but I had two people house sit for me and even they said it was ridiculous. The leasing office contacted them and the noise reduced DRAMATICALLY. Trash is EXPENSIVE.