The Elms at Oakton

All staff, whether they are office or maintenance personnel, are friendly and helpful. The apartments are well-maintained and cared for. The location is close to 66 and stores and services. Recent updates to the exterior are good-looking and the new windows are very nice. There is FioS or fast Cox Cable for internet. The pool and workout room are well maintained.

The Elms at Oakton is the best apartment community that we have had the pleasure of living in. Maintenance is stellar and the leasing office works hard to build community with so many events.

At move in, carpet appeared "clean". After living here for a month or so, spots began to show up. Bathroom and kitchen counters showed signs of long term smoker as previous tenant. Stains and burns from cigarettes.
When replacing ac system, workers left apt filthy. Called them back in to clean their mess and they did a fair job, not good at removing drywall pieces from floor. After their cleaning, we recleaned and removed so much drywall dust from carpet, floors, countertops. Very disappointed!

Could be 'excellent' if not for the fact that the breezeways are never cleaned and look bad when you have visitors.

This is the first year that I have not given an excellent rating. Over the past year, I have seen a noticeable decline in quality of service. Despite receiving new siding, windows and HVAC unit this year, the number of complaints and service calls we have had to make has tripled. The HVAC unit is more than twice as loud as our last unit (we must turn our TV up from 10 to 20 in order to hear it over the unit), our windows creep open unless their locked and much more than I can fit in this box.