We enjoyed living here, but you do not want to rent unless you're prepared to pay hundreds of dollars in imagined damages when you move out. They sent us a bill for over $300 (after keeping our deposit) that included $60 to wipe out our fridge (which we had already cleaned), $350 to replace the mircrowave (which was perfectly fine) and a $50 "electricity recovery fee" whatever that is. I refused to pay and they reported me to collections, so I'm going through that process right now. Hopefully they'll relent so we don't end up in court, but I'm refusing to pay based on the principle of the thing. The management was very nice and accommodating when we lived there, so this was a shock. Alot of other reviewers have similar stories, so I wish we would have heeded their warnings.
I have lived here for going on two years, it has been good up untill recently. In the past 6 months the maintenance has gone downhill tremendously, getting maintenance done seems to be an act of Congress. Maintenance requests are completed without any work being done and when asked about why no answer can be given. Most recently, there was a leak in the sprinkler system closet across from my apartment, the water leaked into my unit damaging the carpet and laminate flooring. The clean up team showed up approximately 2 hours after the leak happened and removed carpet and flooring. Once that was done I was told it is my responsibility to get other accommodations for the nights while repairs are being done and the management will not cover any alternative accommodations. Management was rude and dismissive of the issue affecting not only myself but also an elderly neighbor of mine. Even though management through the regional manager were made aware of the issue no one was onsite from management the next day to address the issues and hear our complaints. The next morning there is still not a clear plan as to when the repairs will be done and what arrangements need to be made. I would not recommend this property or any that are managed by PANCO due the the total lack of respect from the management team. There are many other options in the Ashburn Area.
MANAGEMENT - Rude and Arrogant.The manager is miserable. I would never live here. I could not live in a place that had a staff like this.
The complex is under new management which has NOT made it a positive place to live. Suddenly the water/sewer rates have doubled, many of the amenities are NOT working and now we are being charged a fee, there seems to be no control over residents' who are leaving trash in the hallways for days. The maintenance staff is still A+. The new management has already gone thru two managers and office staff keeps changing save for the asst. manager who stayed from the previous company, and is fabulous!
Do not move here! In the contract they have something called a "reasonable complaint" which means anybody can say anything about you to management andmthey decide they agree with them then that's that they never get your side of the story I had a horrible time living there maintenance was horrible the staff and the girls are snobby. They will not give you your security deposit back until they make sure that every bill you incurred there is paid in full. My neighbor told me she had bed bugs. And they wouldn't pay for the extermination. If you want to live a peaceful life do not move there!
Discover both style and comfort at The Point at Ashburn. Offering one, two and three-bedroom apartments in Ashburn, Virginia, our luxury community will make you feel right at home while providing you with the amenities that perfectly fit your lifestyle. Incorporate chic elegance and mindful design into your living space with custom accents, distinct features and private balconies. Plus, take advantage of our resort-style pool, 24-hour fitness center and outdoor veranda. At The Point at Ashburn, you are exactly where you need to be with easy access to major highways and the area's best shopping and dining with walking distance from your front door. See for yourself all that we have to offer by scheduling a virtual tour. Simply contact us and one of our leasing team members will be in touch to set up a tour experience that works best for you.
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