Avalon Courthouse Place

My family and I rented a three bedroom three bathroom apartment in North Arlington, VA from Avalon for three years. We were excellent tenants, that paid our rent on time every month in one of the most expensive units in the Avalon Arlington North community. I WOULD NOT ADVISE RENTING FROM AVALON AT ALL!!! Be prepared when you get ready to move out to be surprised with extra charges after you move out. Avalon will send the tenant a move out preparation packet and in this packet, it will explain to the tenant to schedule a pre-move out inspection with staff so that you can have an idea of what you may need to repair and/or clean prior to the final move out inspection. This way you are not hit with unexpected charges. The Maintenance Supervisor will walk through during the pre-move out inspection but mind you that NO check sheet is done during the pre-move out inspection. He will tell the tenant one thing, then after the tenant moves out he will conduct a final move out inspection where he takes pictures and totals up charges. This entire final inspection is conducted without the tenant being present and is contrary to everything he discussed with the tenant during the pre-move out inspection. All this is sent to the Avalon Customer Care Center, where the tenant is then deferred to and the customer care center does not assist at all. THE CUSTOMER IS 100% WRONG!!! STAY AWAY FROM ANY AVALON COMMUNITIES!!!

The pipes in Avalon Courthouse burst at least once a winter, flooding many of their apartments and sometimes taking the elevators out of commission for a while. I've lived here for 3 years and had my apartment flooded as many times on the 20th floor (the flooding usually goes down several floors effecting a wide berth of apartments). I've talked to other residents of the building, both new and veteran, they have also suffered the disaster that is having a flooded apartment. Management consistently acts like this is part and parcel with having an apartment and makes no effort whatsoever to offer any sort of consolation for the inconvenience, despite numerous conversations. The main cause of this issue is that the hallways are never properly heated (or cooled) in the building, which not only causes inefficient heating and cooling of the apartments leading to high utility costs year round ($150+/mo for electricity), but causes the sprinkler pipes in the ceiling to burst when the temperatures drop too low. I've talked with management multiple times about this and every time there is a promise that the situation will be remedied and it is not. Last winter I recorded the temperate of the hallway and it was under 50 degrees F. Last year they tried to raise my rent by about 10% ($210) and "compromised" at only raising it by about half that after two floodings. This year they are again unwilling to make any concessions in rent price (even just not raising it by a significant amount).

Great location and friendly staff. Be warned, the pipes on the 20th floor have burst twice in two years flooding several apartments over several floors (20 thru 12). My apartment and personal property sustained notable damage both times. Neither time were my carpets replaced or cleaned, except by me. Elevators are constantly undergoing maintenance or out of order. Hugely inconvenient for a building with over 525 units. After four years, I've had enough and will probably be moving out at the end of my term.