My move in was great with the help of the fantastic JR in the office. I love my apartment the location so far my neighbors. My dog is deaf and blind but really liking the dog park.
My Wife and I were lied to about the unit that we were getting. I told Melissa that I was in love with the layout of the 2-bedroom apartment and that it was perfect. After everything was submitted and the lease was filled out, we received the keys to our unit. It was not disclosed that our unit was handicap accessible which completely changes the layout. The unit smelled horribly. When talking with the complex, they told me that we could move units, but would have to pay a fee. I told the office that we were unable to move in that day due to the horrific smell. They came in and said that they would try to deodorize the unit. The deodorizing helped a little bit but it was still pretty bad. They said there was nothing they could do. A week after moving in, we received a late notice for not paying $1. Come to find out, Melissa made some calculation errors with our move in and we missed $1 somewhere. Whatever, we paid it. The outside of the complex was dirty and we had paint on the outside and the storage door. Fast forward to 63 days before our lease ends. My wife and I submitted our own detailed notice to vacate the premises at the end of our lease. We took it in and handed it to Kendall. Kendall handed their own version of the vacating the premises paper and had us sign it. A month later, I get an email from Melissa asking me if we were going to renew our lease because our lease ends soon. Surprise!! Not only did they not have the notice we handed them but they didn't have their form that we signed! Her response was "I don't think we've received it." We signed it there!! After speaking with the manager, they said that they would honor the 6o days. Now it is time for the walk through as we handed in our keys. Patty did the walk through and said the apartment is perfect condition but we will be charged for the drip pans, carpet and the last water bill and we went on our way. They refuse to put it in writing.
Management complains about everything! If you get paid a day after rent, $250 late fee. No flexibility whatsoever, they even complain if you have the wrong kind of chair or bbq on the patio and fine you for it! Its pretty much a joke.
Very poor customer service experience. I took excellent care of my appartment. I spent my own money on fixing the place up. Maintenance crew does a half job on fixing things the right way. The people in the office are very lazy and they don't care about the condition your appartment is in. You are guaranteed not to get one penny of your deposit back. In fact they find ways to charge you for damage. Even if it's $5 dollers. Very corrupt people that work here. I wish there was an option here where I could choose not to give these guys even a star. Don't live here.
Great apartment! Staff is great too!
Relish in the value of living at Willow Cove. Our spacious, energy efficient 1, 2 and 3 bedroom apartment homes are sure to satisfy your desire for the perfect apartment home. Willow Cove is close to the freeway and TRAX saving you time and money. Only a few apartments left so stop by today! * All prices are subject to change based on availability and qualification of applicant, additional fees may apply.
Many Lease Terms Available. We welcome your pets up to 100+ lbs with a $400 pet deposit and just $40 monthly pet rent, per pet.
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