Reply from Lisa Frame / Manager at Winchester Park Management:
-First of all, let me say that this former resident (CS) didn't seem to have any problems with us the 2 1/2 years she lived here, and was even asking if she could move to another 3 bdrm when we non renewed her lease (we are updating the unit and repairing the water lines). So what this tells me, is that she is mad at us because her lease was not renewed and she had to move. With that said, let me address a few of her issues:
1) I was ALWAYS courteous and professional with her and her family (even when she used vulgar language and got irate with me on the phone, after she found out we did not renew her lease - I even offered to allow her to extend her move out date a week or so if needed , because she did not think a 35 day notice was enough time for her to find a new place to live). and her work requests were always take care of in a courteous and timely manner. 2) Regarding the deposit: they did pay $800 deposit : $150 was our lease initiation fee (non refundable portion) so $650 was the eligible refundable portion . $146 of their deposit was applied toward their final water, garbage bill and $200 went toward carpet in Livingroom that they left in bad condition, (If I could post pictures of the way they left the carpet (that was brand new when they moved in) they would speak for themselves). The other deposit charges went toward misc damages - blinds, spray paint overspray on patio). They DID get back $250 of their deposit. 3) The water pipes in the apts are over 30 years old & I assure you they are legal. They are made of a polybutylene - which we have found do not hold up as expected & with that being said, some of the T joints will sometimes become brittle and crack. It is impossible to know which ones will fail, until we actually see water leaking. We DO repair the joints when we find that they are leaking. I will continue this reply in another review forum.
This is part 2 of the Winchester Park management reply:
3) cont'd ....There was a small area of mold we found behind one of the kitchen cupboards, when it was taken down to repair the water leak. The leak was repaired and the necessary steps were taken immediately to remediate the problem. 4) Regarding the sidewalk chalk: we do not like the use of sidewalk chalk, however our residents who choose to use it are asked to clean it off when they are done - so that the chalk does not get tracked into the apartments. The chalk issue "CS" refers to is due to a complaint from a neighbor; because the sidewalk "art" chalk that was done by her husband was all over the sidewalks and on this neighbor's sidewalk as well. The neighbor had to walk in the grass, so not to track the heavy chalk residue into her apt.. "CS" and family was asked to clean up the chalk, and was asked that in the future they clean it up afterwards and we also suggested they draw on the perimeter sidewalk away from the neighbors sidewalks. 5) In regards to their issues with my asst manager Craig: he was the one that had talked to them first about the sidewalk chalk, he also had to talk to them several other times about other complaints against them by other residents such as: smoking too close to the building ( we have a no smoking policy), always doing repairs to their truck ( car repairs not allowed on property) , and even informing them that their guests cannot have a dog and pig (yes, I said pig) on the playground or on the property, ( we have a no pet policy) . This is why she has a problem with Craig - Craig was just doing his job. 6) I assure you, all of the good reviews come from actual residents or former residents.
But as most people know (that in any profession that deals with people) there are always two sides to every story...............