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Difficult to get someone to come and look at problems with door and heater. Feel they are not totally honest about rental charges.
Living here was literally a waking nightmare. Horrible neighbors & management, countless violations of health, safety, and sanitation codes, and so many hidden fees. Worst place to live in Utah county.
We were told my management that our apartment was not available yet but the apartment we were being shown was identical in layout and space. We saw the apartment for the first time after we had already paid a deposit and first month's rent, and had signed our names away. When we first walked in to our apartment, the floors were littered with pock-marks and the apartment was SIGNIFICANTLY smaller than what we had been shown. This immediately changed our way of living because and we have had to get rid of more than ever in our time living here. We have had to make insane amendments to our storage space, as in keeping our pots and pans in the oven, on shelves in our living room, and even on top of the stove. Additionally, the kitchen itself is beyond small with about a foot and a half of usable counter space. The stove has hardly worked and our microwave cannot open completely. The reason for this being; it gets interrupted by the fridge itself. The fridge door opens from the right, trapping you between the door and the wall. There are no laundry units to the apartment. This was something that came as a disappointment to us but we thought it no big deal. Despite the prices being a bit ridiculous and there generally never being any availability in there, every single last machine has been broken and without repair at any given time. You won't know that they are broken until you have already put your money in and it simply won't work. You WILL waste money here and if you choose to call the machine company, they will direct you to the management office. Although they are good about reimbursement, it still leaves you with dirty clothes and no way to wash them. At this time I am typing this review, there is a grand total of 2 working washers out of 6, and 3 working driers out of 6. For weeks there have been "out of order signs" on these machines and nothing has happened.
The people here are very friendly. However, the location is not great. The management is very agreeable as well, but they are usually quite slow in following up on requests such as when you need a new A/C unit or need a document from them, etc.
Overall the place is excellent except for a few things. The hot water must be shared by several apartments seeing as the hot water cuts out every so often during a shower, and the water pressure is fairly low. Also there doesn't seem to be a way of controlling the AC unit. When the AC unit came on I turned up the temperature on the thermostat and the heater came on rather than just turning off the AC unit. Maybe switching to a digital thermostat would improve the problem.
At Lookout Pointe, rest assured that you've found the perfect place for fabulous apartment living.
Settled in the hills of Provo, you'll be treated to beautiful mountain views and wonderful recreational opportunities on hiking and biking trails. We're also near the local university as well as the public library, and the great Utah Lake offers all kinds of fun for water sports enthusiasts. With easy freeway access, traveling will be a breeze.
Take a walk around our community and see all the fantastic amenities we have to offer. The gorgeous landscaping is the perfect backdrop for walking the dog, or allow your pet to enjoy some time on our recently built dog run! And don't forget about refreshing swims in our sparkling pool. We also provide covered parking and extra storage for our residents.
Each studio, 1 and 2-bedroom home includes a variety of features to fall in love with. You'll have your own patio or balcony to take in the fresh air, as well as air conditioning, and cable in every apartment.
Call today to speak to one of our friendly leasing professionals, and find out more about how you can be a part of our community. Come and visit Lookout Pointe Apartments to see what you've been missing!
Variable, 6-Month, 7-Month, 8-Month, 9-Month, 10-Month, 11-Month, 12-Month