I just want to give the biggest shout out to Michelle and Staff at Pinebrook Apartments!
We are going on two years living there and they are like family. They are easy to talk to, they get things done right away and are always taking care of any of our needs. The grounds are well maintained, they are always thinking of their tenants first, and findind ways everyday to make your experience living there fun and stress free. They for sure "Rock The Party" and is one of the best places I have lived. Thank you all for everything you do for us!
If I could give this place 6 stars I would! I have been living here since the beginning of the month and my experience has been awesome. I've rented at other apartments and this place blows them all out of the water.
The unit itself is in awesome condition, great appliances, brand new carpet, and the living room is much larger than at other complexes in the area. The rent is very affordable and the location is perfect. There's a Walmart, Lowes and atm within walking distance.
The front desk staff is very professional and provides a level of service I have never experienced in my rental history. I moved in from out of state and they made the transition painless and were always available even though I was in another state. When I arrived, the check-in process was super quick and easy and the staff made us feel like part of the community from day 1!
The maintenance team is top-notch and have been able to handle all of our requests either day of or the very next day. The online system they have makes it really simple to submit requests 24/7 and they communicated with us through all of the servicing.
The other community members are great people, we have has 2 separate neighbors come to our door to say hi and make sure their newborns/animals haven't been bothering us. I've never seen that level of care in any apartment I've lived in before.
Overall, Pinebrook is a great place to live and we hope to stay in this community for the long haul.
By far the worst experience I have ever had. I would not wish this complex on my worst enemy. I have paid rent on time or early every single month. I've been a quiet and amenable neighbor.
The office puts on a great show, using the increase in yearly rent to put together an absolutely beautiful lobby. Sadly it is all for show. As is the warm welcome you will recieve from the office staff.
They didn't even bother to clean the carpets before I moved in. But even worse they fail to maintain existing equipment. Using used dishwashers instead of buying a new one for the unit. Failing to file service requests on the day of tenant reporting an issue.
The issues didn't stop there but I dont need to go into detail. Please read all the reviews negative and positive before signing your lease. Get everything in writing and I strongly recommend having a witness and a recorded copy of every conversation that takes place between yourself and the leasing office.
Nice customer service, great attitude
This is by far the worst apartment complex. The staff is rude and not welcoming. The living environment is unsafe. During the winter I didn't have hot water or heat for more than a month. Our gas bill was around 400 dollars and management wouldn't exempt my money back to me. As I'm writing this right now there is about 3 inches of water in my living room because the drains arnt really drains. It's a small hole in the ground. I've called and called that have them come out and fix this problem but no answers and no cares. This is not the first time it's flooded since we lived here and we are not the only ones this is happening to. In other words DONT waste your time with these apartments.
NORTHERN UTAH'S NEWEST AND MOST ELEGANT COMMUNITY! At Pinebrook, we are proud to offer quality living in a quiet and relaxing atmosphere. From the vast numbers of amenities, to the incredible mountain views, and the convenience of premier shopping and entertainment, Pinebrook is an entirely new community focused on meeting your individual needs. For quality living at an affordable price, visit your new home today at Pinebrook!
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