By far the worst experience I have ever had. I would not wish this complex on my worst enemy. I have paid rent on time or early every single month. I've been a quiet and amenable neighbor.
The office puts on a great show, using the increase in yearly rent to put together an absolutely beautiful lobby. Sadly it is all for show. As is the warm welcome you will recieve from the office staff.
They didn't even bother to clean the carpets before I moved in. But even worse they fail to maintain existing equipment. Using used dishwashers instead of buying a new one for the unit. Failing to file service requests on the day of tenant reporting an issue.
The issues didn't stop there but I dont need to go into detail. Please read all the reviews negative and positive before signing your lease. Get everything in writing and I strongly recommend having a witness and a recorded copy of every conversation that takes place between yourself and the leasing office.
Nice customer service, great attitude
This is by far the worst apartment complex. The staff is rude and not welcoming. The living environment is unsafe. During the winter I didn't have hot water or heat for more than a month. Our gas bill was around 400 dollars and management wouldn't exempt my money back to me. As I'm writing this right now there is about 3 inches of water in my living room because the drains arnt really drains. It's a small hole in the ground. I've called and called that have them come out and fix this problem but no answers and no cares. This is not the first time it's flooded since we lived here and we are not the only ones this is happening to. In other words DONT waste your time with these apartments.
Staff is extremely rude and disrespectful to residents. Apartment was filthy on move-in. Move-in maintenance checklist was ignored by staff. Emails were ignored by staff. Avoid this place like the plague.
The community here is quite & peaceful, and feels safe & friendly, in general.
NORTHERN UTAH'S NEWEST AND MOST ELEGANT COMMUNITY! At Pinebrook, we are proud to offer quality living in a quiet and relaxing atmosphere. From the vast numbers of amenities, to the incredible mountain views, and the convenience of premier shopping and entertainment, Pinebrook is an entirely new community focused on meeting your individual needs. For quality living at an affordable price, visit your new home today at Pinebrook!