Nice Apartments, but it took about four visits to actually speak with somebody to find out I don't have enough money in the long run.
This review is for Pinnacle Mountain View...
The Apartment looked nice, and the entire Property looks beautiful. That is the only positive to my experience. The front office transacted my application fee, and first months rent prior to presenting me with the lease agreement. The agreement would have locked me in for an 11 Month lease which I would have been obligated to pay in full in the event that I had to leave early.
I work as a Civilian Contractor on a Military Base, and I may have to go on deployments for up to 6 months. Pinnacle Mountain View has a clause for Active Duty Military to end a lease without penalty when they deploy. Their is no such policy for contractors. At the time of this writing, i am out nearly $800 Dollars having never signed a lease. I will get the money back eventually, but i am required to wait. It took seconds to transact my lease fee via Debit Card, but i am being forced to wait multiple days to get my money back via a check.
There is a way to treat people, and a way not to treat people. I would say that the Management at Pinnacle Mountain View chooses not to follow "The Golden Rule" while having it easy with a Mountain View just outside of a Military Base. Keeping their Apartments occupied is not a problem for them. I would not recommend Pinnacle Mountain View until they change there lease contract, and demonstrate via this review board that they have adopted "The Golden Rule".
I would not recommend this apartment complex to anyone. My apartment was not clean when I moved in. There was buildup on the baseboards, a layer of dust over the counters and fairly banged up. When I asked the apartment complex to re-clean my apartment they never did so. After living there for almost 2 years I got new upstairs neighbors that were extremely loud until 3 or 4 in the morning. I filed formal complaints to the office more than 8 times and they never did anything even though over 3 noise complaints is a violation of the lease agreement. They also tried to raise my rent from $850 a month plus utilities for a 1 bed 1 bath to $1,300 with only 1 months notice. The staff if friendly upfront but they will not follow through on anything that you complain about.
My wife and I have been tenants here for over two years and just recently signed our renewal. The apartment is wonderful. Its spacious and comfortable and the price is right compared to other complexes in the area. Above all is the phenomenal management and staff here. Rachel is one of the most attentive managers I have ever had the pleasure of working with. She bends over backwards to insure tenants are happy and that everything is well maintained. The office staff, Jessica, Ashley and Mckayla are right on top of things. They always greet you with a smile and a sunny attitude. They make sure repair orders are put in immediately, and all of our needs are met ASAP. The maintenance team are all phenomenal and Jason (the head guy) makes sure his team has all they need to meet our needs. They always greet you with a smile and are happy to do all that they have to, in order to make sure everything is in great working order, no matter how dirty the job or how late they have to stay to get it done. Pinnacle Mountain View stands for quality and service all the way around. I can happily say that the people here are one of the main reasons we renewed. We love them all for so many reasons. Above everthing they make you feel like family and go out of their way to show how much the tenants are appreciated. If i had to give one complaint, the only thing I could come up with is the shortage of cookies in the office (lol) . If your looking for your next place to live, do yourself a favor and check out Pinnacle Mountain View, youll be glad you did. Tell em Taz sent you.
I love the apartment
A VIEW FROM THE TOP... PICTURE YOURSELF LIVING HERE... EXCEPTIONAL APARTMENT HOMES WITH DESIGNER INTERIORS. Experience the wonderful amenities, spectacular views and incredible customer care of Pinnacle Mountain View. Pinnacle Mountain View is located in a beautiful quiet, secluded location, yet still has easy access to shopping centers, malls, and Hill Air Force Base. Easy freeway access is also minutes away!
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To qualify, your income must be equal to or below those in the chart based on number of persons living in the apartment.