Terrible service. No care is given everyone in the office is very slow at getting anything done if your lucky to get them to do anything at all. Stay clear of this place at all costs.
Avoid this crooked apartment complex. I signed up for a 3 month lease in June. We were new to Waco looking for a house. I had renewed the lease a few weeks prior to my lease end, a few days later we found a house. I went into the office before my initial lease expired to cancel the new one and go month to month.
I was assured it was complete and I was going to be put on month to month. I moved out Oct 10th after closing on our house and recieved an email the day after Thanksgiving stating my lease was never changed and I owe $2300.00 in back rent for breaking my lease.
I literally feel robbed and beaten, I dont know what to do. I did everything I was supposed to do and their incompetent staff just ruined our holidays.
Management and maintenance staff are completely incompetent. Changing a light bulb takes anywhere from 2 weeks to a month for these guys (but only after having to stop by the office 5 times, send 10 emails and call about 20 times to follow-up on the lack of response). Management/staff never respond to emails and only very rarely answer the phone (don't return voicemail messages either). If you're like me and work for a living, this place will be a nightmare for you. If anything major is wrong with your apartment, prepare to spend countless hours (including lost productivity time from work, taking unnecessary paid time off, having to leave work early to rush home to speak to someone in the office) just trying to get staff to even begin to identify/address the problem. Oh, and hopefully the day you decide to leave work early to speak to them in the office isn't also the day they conveniently decided to only work a half-day (but don't worry, they'll effectively communicate the change in business hours by posting a note on the office door for you to see AFTER you've already gone through all the trouble of getting there in time). Essentially, the only thing good about this place is the location.
Entrance area to my apartment always has leaves and dead pieces from plants and i track them into the apartment. Outside lights turned sideways, attention to details would be nice for the amount of rent I pay. Wish there was a turn lane to enter and exit onto Bagby, high traffic most of the time.
The Residence at Central Texas Marketplace is located among prime commercial real estate in Waco. Nestled between Central Texas Marketplace, Waco's own outdoor retail shopping center, and Cottonwood Golf Course. The Residence is the community for residents who want easy access to all of the entertainment Waco has to offer. We are minutes from Baylor University, McLane Stadium, Downtown, Lake Waco, and Cameron Park Zoo. Your commute will never be easier with easy access to Highway 6 and I-35 and plenty of dining options along the way like Brazo's Bar and Bistro and Kitok Restaurant.
The Residence at CTM is a gated community comprised of beautiful greenbelts and landscaping with one, two, and three bedroom floorplans. Each apartment home has tall 9-foot ceilings, spacious walk-in closets, private patios or balconies, and cozy fireplaces for the cooler months. Our amenities can't be beat with our gorgeous, refreshing pool and a fitness center to stay in shape. Also take advantage of our executive business center and keep your car sparkling with our own personal car wash.
Stop by The Residence at CTM today to see what you have been missing!
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