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Saddle Brook West Apartment Homes

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9821 Chapel Road, Waco, TX 76712

Ratings & Reviews

Saddle Brook West Apartment Homes

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Overall Ratings
(5 Ratings)

5 Reviews for Saddle Brook West Apartment Homes

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To be honest, I wouldnt even give one star if I could give zero. This place is SO unorganized. I had a scheduled move in date (moving from another state) for a Saturday at 9am. The office was closed and I was told they would be there until noon. After hours of calling emergency numbers and emailing the manager, she finally sent somebody to come unlock the place. She showed up in what looked like pajamas and clearly didnt actually work there. So after some apologies and we are changing management so sorry conversations, I thought we would get over this. Well each month, you can pay rent online (rent is due on the first), but the actual total with utilities may differ each months and doesnt actually show up on the website until the 3rd or so. So if you dont want to have to go into the office to ensure youre paying the right amount (which I did every month and still somehow was off the actual amount 2 times), you cant really be on time with your rent. When moving out, I was told that since I signed a lease, I would be responsible for payments until the end of the lease (makes sense). However, I moved out a month and a half before my lease was up and asked out of curiousity if I could get a pro-rated amount. I asked because in the office when I was paying rent, I overheard them talking about how they needed open apartments. So I figured if I moved out and somebody was waiting to move in, theyd be willing. They said no and I was okay with that. The last rent check that I made in the office, I overheard somebody talking to a manager about how they were going to pro-rate somebodys rent because she was moving out a month early. Obviously, this made me upset. I was also supposed to do my walk out that day where they look at the apartment to make sure its in decent condition. They said they were too busy and asked if I could reschedule it as long as it was in the month of the last month of the lease. OVERALL AWFUL.


Was this helpful?
Thank you for your review. We will use your experience to improve on our training of our staff.
We do prorate in the event that a contract has been fulfilled, after the original contract lease end date. We are sorry if this conversation you overheard was misunderstood.
We are sorry your experience did not meet your satisfaction.


Do not waste your time or risk your health or your loved ones' health by living here. MOLD is growing throughout the complex and management refuses to take care of it. I have gone to the ER for complications from breathing in mold spores daily. Management does not care about its residents, just their money. The only good thing about this place is the maintenance. They always do a good job. I have developed asthma due to the mold and I am pregnant. I have made several attempts to these people to fix the issue, but they refuse. Management likes to act like it doesn't exist. They are extremely unprofessional. The property manager is the most immature and ignorant person with whom I have ever had the misfortune of speaking. She said, "Mold is not harmful. Mold is indoors and outside. You breathe mold everyday." Anyone with the slightest knowledge of mold knows this is far less than true. Indoor air can be 100x more polluted than outdoors, and my apartment definitely is. The mold is so bad, you can see it on windows as you drive through the complex. As a pregnant woman, I am leaving this place as soon as possible to ensure that my and my baby's health are not compromised. Beyond that, the gym is severely outdated and much of the equipment does not work. Not to mention how unsanitary that area is. There is no parking for guests at all in the complex. Upon move in, many things were broken and the place continues to fall apart. The exit gates rarely work properly, so sometimes you can't even leave for work. They will also overcharge you for things if you don't have a bill for the actual price (in my case, water.) I pay way too much to live in such an outdated and uncaring place. I urge you not to even consider living here. It is a threat to your health and is NOT worth the price. They like to pull you in by giving you no application fee and no deposit. Don't fall for it.


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We are saddened to hear that our responses to your issues and concerns were not satisfactory to you. Our staff responded immediately to your condensation issues around your windows. While extinguishing mildew/household mold would be ideal, it can be controlled by regular cleaning of those areas that condensation occur in. Please refer to the TAA Mold addendum provided to you upon move in. Please contact the leasing office to address any issues or concerns you have.


Very quiet, safe and convenient area of Waco. Love the pool and gym!


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Property is kept in excellent condition. Pool, exercise facilities, and playground are all top notch. Residents are a calmer more mature crowd. Ask for Kim in the leasing office. They do a great job and are very attentive.


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Such a beautiful community!


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Apartment Features

Air Conditioning
Cable Ready
Ceiling Fan(s)
Garden Tub
Hardwood Flooring
Oversized Closets
Vaulted Ceilings
Washer & Dryer Connections

Special Features

Disability Access
Furnished Available
Short Term Available

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Business Center
Covered Parking
Emergency Maintenance
Extra Storage
Fitness Center
Gated Access
High Speed Internet Access
Hot Tub
Individual Leases
Pet Park
Swimming Pool
Tennis Court(s)
Wireless Internet Access
Controlled Access
On Site Management
Pet Friendly

Additional Features

Midway School District
Olympic-Size Pool
Playground and Kiddie Pool
Controlled Access Entry
Beautifully Landscaped Grounds and Courtyards
E-OK Energy Rated
On-Site Management
Basketball and Tennis Courts
State-of-the-Art Fitness Center
Business Center with Full Computer/Internet Access
24-Hour Emergency Maintenance
Professional Pest Management
Media Room/Game Room
Private Party Facilities
Hardwood Floors
Mini Storage
Olympic Free Weight Gym
Pool-Side Internet Access
Spacious Floor Plans
Ceiling Fans
Cable Available
Frost-Free Refrigerator with Ice Makers
Full-Size W/D Connections
Spacious Oversized Closets
Mirrored Walls
*Available in Select Apartment Homes

Property Details

Saddle Brook West Apartment Homes

SaddleBrook West offers the Best of everything! Our location makes us convenient to major thoroughfares, shopping, dining, airports and popular business districts. SaddleBrook West offers all of the amenities and services you expect! So choose SaddbeBrook West as your next home because you shouldn't settle for anything but the BEST!


Midway Middle School

800 N Hewitt Dr
Grades 7-8 | Public
View Properties This School Serves

Midway High School

8200 Mars Dr
Grades 9-12 | Public
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Woodway Elementary School

325 Estates Dr
Grades PK-4 | Public
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River Valley Intermediate School

4750 Speegleville Rd
Grades 5-6 | Public
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First Woodway Christian School

13000 Woodway Dr
Grades PK-8 | Private
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No Rating

New Creation Adventist School

800 W State Highway 6
Grades PK-9 | Private
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No Rating
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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