When I say I have had it with this place I have HAD IT!!!! If it's not the water being off, the trash all outside the apartment, people leaving beer cans on your car, roches that you end up having to spray for to keep out, kids putting scratches and dents in your brand new car, work orders not being performed on time.......if it's not all that and more, it is the horrible staff. This lease office has more turn overs for staff than any other place I have ever been at. Everybody that was there when I first moved here has been replaced twice this year. I have never in my life been late on my rent nor have I given them any reason to come after me for any issues regarding my apartment. This past month one of there workers called stating that they were going to credit a certain amount of money towards my rent and had my husband come in and sign stating that was okay for them to do. This amount was promised to us back in 12/2018 when we signed the lease. The month of november comes around and we pay the rest of what is left for us to pay for this month and now they tell us they made a mistake and we have to pay a additional $450. Even though they admitted to this mistake and stated that there will be no late fee due to it being their fault, it is still going to cost us. After a long argument they agreed that we can just pay them by the 15th. So now they are stating that I better pay 4 days sooner than we agreed upon in writting or I will be evicted and they toped a additional $70 on top of what I owe which is the late fee. I literally spoke to one person one day regarding this issue and the next day she was fired smh. They are so quick to charge you for something but so slow to answer their phone or to take care of a work order. If it wasn't for God I am telling you right now I would have came across that desk on 2 of them due to the mistake they have made that is costing me. You do not play with people's money and living situation.
Most unorganized business ever!
In the time I was there they lost my rent check multiple times and we got multiple eviction notices because of it. After moving out, we never got the final bill. We just got calls from debt collectors. Turns out they send it to the wrong address! The move-out charges were also ridicules! And they refused to work with me because " why didn't you contact us as sooner?"
That's just monetary stuff, we also had to go 3 weeks without AC because their maintenance didn't know how to fix it. Upon calling a specialist, they had to wait for parts... The exterior wall fell once damaging about 20 cars in the parking lot, (I'm sure they didn't pay for that either) and an entire apartment building burnt down once. (it was on the news, look it up). Overall, stay away!
Great staff and wonderful comunity
So many roaches!! They say pest control comes every month but I have yet to see them. I wish I knew this before I moved in. The ladies in the office are very nice and seem to care whenever you call which is why I gave 2 stars. Now if only they could get the roach problem under control it would be a 5 star place. Overall, very disappointing to find out you live in a roach motel.
The leasing staff and maintenance staff are friendly and helpful. Anytime I have had any issues or any questions it has been addressed in a timely manner. My husband and I enjoy living here. It is quite.
Are you searching the Tyler area for the perfect place to call home? Alpine Creek is in Tyler, Texas on 17 acres of beautifully landscaped grounds through the community. The community's garden-style apartments are the perfect place to call home. You can choose from our spacious one, two, or three-bedroom floor plans while surrounding yourself within our charming community situated in an award-winning school district.
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