The drier was broken in the unit. Maintenance went in apartment 2 days in a row to only leave the same note TWICE stating " Hose is broken, YOU have to buy the new one". Then was very rude when I walked into leasing office to ask if I was responsible to buy the new hose.. Which of course Angela's answer was "No, She does not believe the resident should buy new hose for drier". This is not the first time he has failed to show good customer service when providing his assistance.
When reporting at 10PM that our AC was not working and was 80 degrees inside with a newborn and 3 year old he did not seem to care when calling the emergency hotline. ( an AC unit should have immediately been provided ) but stated he was going out of town in the morning so did not want to make the drive. Then forgot to mentioned it to Ricardo who I got ahold of the next morning to report the AC was still not working. Very unacceptable on his and the companies part. The AC was not fixed until the next day around 6/7 PM. But huge thank you to Ricardo who always made an effort to pick up the slack and provide great service!
If you dont mind turning in a problem for 8 weeks before there is a resolution move on in
Each and everyone of the staff members bring something to the table to help better there community for there residents! Beyond thankful to have come across this place! Couldnt imagine living anywhere greater than here!
I feel the pool needs some heavy duty cleaning.
Management team candi and William are very caring and understanding.. They put forth every effort to make sure you are comfortable and satisfied with your apartment living ..
Welcome to The Venue Apartments! We offer brand new one, two, and three bedroom apartment homes fused with modern sophistication and high-speed convenience. Our community offers quick access to Grand Parkway and Interstate 45, as well as close proximity to several desirable locations such as Topgolf, CHI St. Luke?s, The Woodlands Waterway, The Woodlands Mall, Wet?n?Wild SplashTown, and The Cynthia Woods Mitchell Pavilion. Our luxury community provides high-end living nestled perfectly in the ideal location. We are proud to be near Lone Star University. The Venue Apartments is a special retreat for you to call home! Select a floorplan to take a walkthrough video tour now, or contact our leasing staff today to set up an appointment for a personal tour of your new home!
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