Vineyard Springs

have been dealing with this problem already for more than a Month....I living in the 3rd floor2 bedroom apt..and my apartment is infested with rats..they wake me up at 4 am by all th noise they made..my 8 yr old son is terrified n cried after we trap already atotal of 4 rats...this apartments are not doing anything to fix and they want me to pay to transferto another apartment...do not rent here because they willnot fix the issue

I had to move out of my unit unexpectedly due to mold, which is most likely black mold. Vineyard Springs has not pro-rated my rent nor released the mold report to me and instead, has ignored my requests for both. While living there my unit flooded FOUR times and my AC was out SIX different times within a month. The staff is rude. The complex is dirty and any repairs are merely a bandaid to cover a wound.

Service on maintenance issues was terrible. On separate occasions, I went 7 weeks with a non working dishwasher and more than 2 weeks with no hot water. Kept getting the run around from the office staff, "this person doesn't work here anymore and didn't tell us, we'll look into it". Just horrible service.

The office staff is nice, most of the neighbors are nice. Maintenance and landscaping could use some more attention. Seem to be understaffed in those areas.

It's a nice place to live when other residents pick after themselves it's beautiful.