The apartment fixtures, cabinets etc are outdated and falling apart. The maintenance team is slow, the office staff is rude and dismissive. My apartment along with many others has been flooded repeatedly.
I do not always feel safe here. Also there are too many things management wants me to take care of myself.
The apartment office are so sweet and do all they can. Maintenance works quick. I'll call about an issue on the way to work by the time I get home it's fixed. Only issues I have is the roaches. The first couple months it was fine than someone moved into the building and infected the building. It's only my building due to knowing someone in another building who was surprised since she hasn't experience roaches at all. Great location for the price due to all other apartments are a lot higher.
I enjoy being able to submit maintenance requests online. However it has taken maintenance up to a week to simply replace an air filter. Supposedly pest control comes 1-2 times a month, but we've never received notice that they came. And we always have issues with wasps outside, ants and recently spiders inside. Children are always running around unsupervised, and iIt's also unfortunate that rent is raised every year we have renewed our lease, but no improvements have been made to our apartment.
They don't like to fix things the right way, they are always trying to get out the cheapest way possible yet they like to up our rent every year!
Located in the Medical Center, The Trails of Elm Creek is a great place to call home! We are within walking distance of all the schools in the area. The Trails of Elm Creek is located on the VIA bus line, and is easily accessible to all major highways. Professional and lush landscaping with large trees provides ample shade around your home. Jump into the sparkling, relaxing pool, or just sit back and read a book on the redwood deck and enjoy your time outside. If you enjoy sports, Trails of Elm Creek has a large sports court that you can play a quick game of hoops or 4 square. A big playground is also available for the little ones. We also live up to our name and invite you to take a scenic amble on our nature trails right on property. We have a large picnic and barbeque area to enjoy your time with friends and family. Come hang out with us in our recently added professional business center with computers/high speed internet access along with a resident lounge. We look forward to helping you make Trails of Elm Creek your next home!