At first everything was going great. After paying rent like twice on the portal it wouldnt let us pay it on the portal anymore , had to make extra efforts to make sure rent was paid. Apartment was infested with bugs. Had to get pest control on almost every week. & the apartment representatives werent to helpful when it came down to our issues. They also wasnt very informative when we asked for information
Poor customer service from the moment we moved in and the moment we received are security deposit (which was nothing due to completely inaccurate costs and nonexistent damages). The layouts are nice, but the apartments were dirty when we moved in. The parking is a nightmare and there are no regulations for visitors. Often times we had to park two buildings away to find a spot. We bought covered parking spaces and people would park in them ALL THE TIME. We would call the courtesy officer that was on duty 24/7 and they would never answer and never do anything about it. We would notify the office staff if it were during open hours and they would do absolutely nothing and show no sign of sympathy or any sign that they were going to do anything. They have terrible communication to their residents and lack of consistency in communication to their staff. Packages were constantly lost or never delivered despite tracking info saying they were delivered and again, no sense of them wanting to help in any way. Their staff is very unprofessional and would hardly ever be in the office during hours and when they were, they would be visible annoyed with you. I am so glad I no longer live there and urge everyone to find another complex. Their location is great but not worth the endless hassle.
Amazing staff ! Jenny and Gabriel are soo friendly and effecient. Greatly aporeciate the place! Would highly recommend it!
Welcome to The Lodge at Shavano Park! Convenient to Camp Bullis, Lackland, and Fort Sam Houston air force bases, the home interiors at The Lodge at Shavano Park feature granite countertops, plank flooring, decorative fireplaces, and washer/dryer. Amenities include a resort-style pool, indoor basketball and racquetball courts, sand volleyball, theater with reclining seating, and a game room. We offer furnished apartments from 1 to 14 months. Pets welcome by breed, not weight. For the past 45 years Management Support has provided an outstanding living experience, including our dedication to the highest level of maintenance and service to our residents. Find your new home today! !
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