The office staff are always very friendly but whenever Ive had a question or concern that deviates from the book they have to talk to corporate, and they are never on your side. I moved here for a year and a half with my wife and I thought that since we lived here a year when we had to renew for six more months they would give us a deal but rent went up to 150% of what it was originally. They acted like we just moved in for six months instead of 18. I needed to fix my car and wanted to rent a garage for a short period of time and corporate wont let you. You have to rent a garage for the whole lease period. Just a lot of things like that. Not a company to treat you like people, just a source of revenue for them.
I know it is probably hard to maintain, but the dumpster stairs are disgusting. It could us a good scrubbing once in awhile. The light fixtures outside the apt go out a lot. The loud bass music in cars that drive in the parking lot is agitating but it could always be worse.
Have all staff knowledgable of community procedures and policies
People need to clean up after their pets.
I love my home! The only complaint I have which I have addressed with the FABULOUS office staff is the dog park - people are NOT adhering to the dog park's hours of operation and waking me up at least 3-5 times a week. The security company has got to lock all 3 gates not just two.
"You'll love living at the brand new Haven 1, 2, and 3 bedroom luxury apartments in the Hidden Forest neighborhood where you'll be north of downtown San Antonio, TX and minutes away from the San Antonio Airport, North Star Mall, Six Flags, and public parks. It is also close to 1604 and 281 highways.
When you return to your pet-friendly apartment home, you'll be able to access our private parking. Once at home, you can enjoy the views from your private balcony, cozy sunrooms, or swimming pool area. As you move indoors, you'll find yourself relaxing with luxury amenities such as hardwood floors, granite countertops, full-sized washer and dryers, and huge walk-in closets in many of the bedrooms.
Our community offers free Wi-Fi, coffee bar, two fitness centers, outdoor CrossFit endurance course, heated spa, swimming pool, on-site tanning center, playground, dog park, and more!"
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