If I could leave negative reviews I would! Beware of this complex!!
I stayed the night at my friends apartment here at Sienna on Sonterra and parked in Visitors and got towed. Apparently this happens even to tenants because there isnt enough parking. When I called the office I spoke to a gentleman who offered little information other than the name and number of the company who towed my car. His response sorry you should have had a visitors pass even if you did park in visitors. When I inquired where the sing was to state this he was speachless. Yes! Thats right there is no sign next along the visitors pa king area to state this and its inexcusable in my opinion!
As a complex you have a duty to provide a sign and this information both for tenants and visitors. This is just good customer service and common curtesy. I would not live at an establishment that allows visitors and tenants cars to get towed without warning. At least provide the name and number of the towing company along your visitors area.
I don't have too much to complain about. Experience with front office was sometimes frustrating when we could only speak with Manager about most of our concerns/issues, but everything was always resolved & we were taken care of. I've always been unlucky to have loud neighbors! And the parking is AWFUL. Having limited parking can be very frustrating and unsafe at night. Parking lot should be monitored more & towing should be enforced more frequently. On the positive side, maintenance is incredible. Quick turnaround when we submit a request.
AVOID THIS DUMP AT ALL COSTS!!! Loud neighbors, trash and trash juice all over the place. Completely infested with spiders and roaches!!!!! Office staff has no concept of customer service!!! If you do make the huge mistake to move in here then pray to god that you dont lose your parking sticker. They take $75 out of your deposit for this 2 cent sticker that they dont even reuse. UNBELIEVABLE!!!! They dont even inforce their parking rules!!!
've lived here for almost 4 years, but had to relocate a month before my lease was up because my job was relocating me. They would not work with me and just ridiculed me by asking if I didn't know what a contract was. I have paid these people over $67,000.00 and they could not work with a single mom by forgiving one month. I never write reviews, but I decided to make others aware of the management. In addition, this property has only declined since I moved in here. Their security gates are always broken, parking is horrible, and common grounds are not well kept. Lighting at night is terrible. I no longer feel safe in this community. I can not believe that the owners of this community will have such an unprofessional and unresponsive manager work for them. Please read the reviews carefully, they are all true. I you value your family and money stay away.
I It was a beautiful apartmentprefer something in the Northeast area,
Urban luxury...Live, Shop and Dine moments from Stone Oak's brand new mid-rise with elevator service. Ideally located in the heart of Stone Oak and Sonterra's medical and business district and within minutes of all major highways. This pristine community offers quality built 1, 2 & 3 bedroom apartment homes with custom features including granite countertops, jetted garden tubs, island kitchens, hardwood style flooring, and crown molding. Indulge in this new style of living at our resort inspired pool with cabana rooms and sun shelves. Enjoy our strength and cardio center, Wi-Fi coffee bar, state of the art and interactive audio visual equipment or join us for "yappy hour" at our pet park. Call now for rates and availability!
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