At this point we cant wait to move. Our AC went out Memorial weekend and they gave us a window unit. 4 miserable days at home. 2 weeks later and out again. 2 more miserable days with another window ac loner. Called twice to follow up, no answer if it was fixed. Got home, 85 degrees and they took the window unit without fixing our AC. Called twice to after hours maintenance and again not even a call. The gate right by our complex is always locked because others come and dump couches and matresses. I miss Becky...treated us with respect, appreciation and kindness.
I've lived here for a year now. Neighborhood is very nice and quiet and the property is up kept well. The office staff are wonderful very helpful. I haven't had many issues but if a problem does occur the maintenance takes care of it as soon as possible.
The management is not perfessional in dealing with complaints, only listen to one side of the issue. Never repair your work orders. I'm very disappointed in this place. Don't live here. They charge you for for non compliance and don't document it. Then they charge you late fees when you're not late! I'm leaving this horrible place.
DO NOT MOVE HERE. You have been warned. The management do not take tenants seriously, the maintenance are horrible and really don't do a good job.. For example, our door had three different types and size screws and the door kept becoming loose until my husband and I decided to buy screws to fix it ourself, my a.c had froze more than 5 times since living here, my faucet was leaking but Maintence came looked at for 30 sec, said they don't see a leak and left, also when we moved in the toilet had nasty rust and mold on it to where I had to buy cleaning supplies to get it out myself.. The tile is broken and apartments are very unleveled so good luck having your furniture steady. The price is honestly way too high for the type of apartments these are. There's also Dog feces everywhere in the dog park and even if the tenants don't pick up management won't do anything about it except threaten the tenants with fees if they don't pick up after their dogs..yet the feces still stays there. The playground is broken and very outdated. The parking is TERRIBLE. There's handicapped parking but NO RAMPS to get onto the sidewalk. The pools are disgusting and very dirty even the water is green. Also, if they say there is a "24/7 security " there isn't..its 24/7 ON CALL security...so cars have been damaged and yet no security in site. It's not gated so people come and bring their trash into the dumpsters, people bring their dogs to the dog park, there are HEB shopping carts all over the property. I've lived here going on three years and it seems to be getting worse each year. Once my lease is up I will never mention this place to anyone unless its me preventing people from moving here. Save your time and money.. There are WAY better and more up to date places around the area.
We've lived here for three years now. Every year we've moved to another apartment. We began by being given a 3rd floor apartment surprise to us. Hubby tore miniscus so we went 1st floor. Upstairs AC unit Flooded our ceiling in hallway and always a puddle of water with bugs on the front walkway most days from the AC pipes. This is our 3rd apartment and we've had it flood 4 times in 5 months. Some fixes were quick, the 5th has not. It's been 2-1/2 months of a leak in my front hallway with black mold. They cut the patch out 2 months ago and keep closing the work orders before they even step in to repair. Sheet rockers were supposed to return today to fix but never returned. A broke window for two weeks now with no mention. Otherwise I get along with the ladies in the front. Pools aren't cleaned as much as we would like to use them. Parking is sometimes an issue, especially when arriving home late. I was towed one morning for parking in fire lane that I could did not see the red curb when I came in at 9pm. However others park there all the time and haven't been towed. Other than the leaks it's been a good starter place for our family.
Two story one bedroom apartment home - Extra large one bedroom with spiral staircase, fireplace and vaulted ceilings