If you love the hill country then you are home
I've never experienced such turnover and miscommunication than I did living here. When we first moved in 2016, Grey Star managed the property. Now, they are managed by United Apartment Group. We had to come to an understanding about WHEN we could move out, because the previous office manager hadn't saved anything. It has now been over 2 months, and I've had to email back and forth the new manager over a $200 discrepancy in how much we paid for our deposits. They showed us getting a $38 credit back, which they didn't even just send, we actually had to call. THEN, we had to ask for the breakdown on where that came from only to notice the security and pet deposits were completely wrong. I had to send a photo of the original lease (luckily I had it). When we didn't hear back, I threatened further action. The manager said that Christa did the walk through, she was no longer there, and he would have to try and reach her to go over what she saw that needed to be repaired. I explained AGAIN that the discrepancy was not with the repair or replacement of items but how much we paid when we moved in. He asked for me to send the lease again...I sent the full page and circled where the deposits show. I asked for him to please let me know he had received it and was working on it...two days later, and I've heard nothing. For the amount you're going to pay, I recommend going elsewhere in San Antonio. The property is not kept up. The gutters are full of leaves, the fireplaces aren't cleaned, you'll end up with lovely shag carpet and outdated cabinets. Go elsewhere.
Discover a life of serenity at Panther Springs. Our beautiful community is situated in San Antonio, Texas. Nestled within a park-like setting, our community is a haven outside of the hustle and bustle of the city. We're only a short drive from fantastic dining, retail, and entertainment options. Access to US-281 is just minutes away, taking you wherever you need to go. Let Panther Springs be your gateway to the rich history of Bexar County.