Just moved in, love the staff! They are always super helpful! Overall love it so far.
I have recently joined this community and complex. so far, the staff is very courteous, friendly and have fulfilled my requests in a timely manner. The maintenance man has been very efficient in fixing the needed areas such as doors not closing, leak and other requests. Thank you all for an awesome job.
De Hoyos Resident
The office staff does not know what they are doing. Maintenance requests do not get fixed in a timely manner. Apartment was infested with roaches and complaints are not taken seriously. This is the worst apartment complex I have ever lived in.
For months I've been having toilet issues and put in wirk orders several times, but no one has come out to fix it. Three weeks ago I put in a work order for my dryer because it quit working and is now an inconvenience for me to have to go dry my clothes at the laundromat when I pay monthly rental for washer/dryer. Last year my old apartment got flooded out twice. If it hadn't been for me calling the fire department with the second flooding, I would've continue having to live with an apartment that had growing mold. The first flooding was let secretly from corporate, but the second flooding was sent directly to corporate because the fire department was dispatched. Only then did I get moved to another apartment replica to the one I had, but had been told repeatedly that there were none available. It's things like this that makes me give this community an average score. In the past when I rented in other communities, any work order submitted was to be completed within 24 hrs unless parts had to be ordered. These work orders would either be submitted by myself or the leasing counsultants and/or manager and I would receive a message that the work order had been submitted and when the work order had been completed. Why has this changed? Are we under new management? I hardly ever seen any maintenance workers on the property. Are we short staff or having to share our maintenance workers with other properties like in the past? I'm not comprehending why things have changed in our community. This is very upsetting and somewhat inconvenient for me. Could someone please respond and let me know what's going on around here. As a resident of 7 yrs, I feel I have a right to know. Thank you for your help in this matter. Have a bless day.
The Hearthstone Apartments are in a great area f town. you are not far from anywhere.
Hearthstone- Right where you want to be! From quite weekends lounging by the sparkling pool or enjoying time on the sports court, Hearthstone is the place to be. Hearthstone offers a relaxed lifestyle, perfect for your busy schedule. Lush landscaping and spacious floor plans are only two reasons why you will be proud to call Hearthstone home. At Hearthstone, the difference is the personal attention you will receive from our professional and service-oriented staff. You will also appreciate your convenient location that's just minutes to USAA, UTSA and the Medical Center.
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