Thankyou for your tour today vanessa the apts here are beautiful looking foward to moving in next month.
This place changed management and the quality of customer service dropped noticeably. They are rude and disrespectful. The rents that they quote are deceptive because they tack on several hundred dollars in fees on top of the rent each month. The place if filthy and poorly maintained. There is trash in the stairwell and all over the parking lot, especially by the dumpsters.
They are bribing Prospective Residents into leaving 5 star reviews all over the internet to balance out the 1 and 2 star reviews from Current Residents such as myself. They promise to waive application fees in people show they positive reviews that they have left. I recommend reading the positive reviews carefully. You can see that many of them are being left by people who never lived here, just briefly toured the property.
I always have parking issues. I purchased a spot for a carport and a couple vehicles likes to park in my spot. Leasing agent was asked to fix the issue and their answer was they have to tag the vehicle and give them 24-72 hours to move the car. ....So looks like Im paying for someone else to park in my spot. Didnt take that as a solution. The manager said to tow the car because we were in the office asking them to fix the issue. Car was towed. Two days later, the same car is parked in my spot again. Also the water takes a really long time to heat up in the sinks.
This place changed ownership in the last year and it has been all downhill since then. The staff is rude and condescending. They love to explain to you how whatever problem you have is not their fault. No one ever takes responsibility for anything.
The gait keeps breaking. No one can buzz their guests in. They charge money for a package delivery system that doesnt work. The dumpsters dont get emptied often enough and by the end of the week they are overflowing and there is trash strewn all over the ground. Sometimes the trash then gets tracked all over the parking lot. The valet trash service costs $30 a month, but they frequently dont pick up or just miss some buildings some nights. These apartments call themselves luxury, but they are not. They are definitely not worth the cost and the hassle of dealing with a rude staff.
New management is bad! Since January 2018.
A fusion of modern luxury and sophisticated style, Firewheel is San Antonio's newest community! Rich in culture and vibrant in spirit, San Antonio offers residents dining, shopping and exciting entertainment like no other. Whether you're out shopping at La Cantera, or hanging out at The RIM with friends, this area is suburban living at its finest. Just minutes away from OP Schnabel Park, you can enjoy the beauty of this area while taking an outdoor fitness class, or bike down the exquisite nature trails. Nestled near UTSA and some of San Antonio's most influential businesses like USAA and South Texas Medical Center, you're right in the middle of it all. We invite you to live life in the moment at Firewheel.Ask about our Corporate units and short term leases.
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