Ever since the new management took over the place has gone down big time. I had a water leak in my apartment and it took them a whole month to fix it. They had to replace my flooring so I was left with just concrete in my living room for a month and they left the whole area dusty and muddy and left me to clean it up. Poor service by an apartment complex I actually enjoyed when I first moved in.
They will walk into the apartment with out notice, while a minor in the apartment as well not even leave a notices that they were in the apartment. I never received a Notice on my Door nor my email or a phone call.
Im not really sure where to begin with this place. Looks can definitely be deceiving with this Apartment Complex. Thankfully after 2 years of horror we are finally moving. First off the staff is just the worst, if you must deal with someone you should definitely go with Ben, he seems to know what hes doing. The lady in the front when you walk through the door lost our rent not once but 3 times, thankfully we had proof that we paid. Crystal the property manager has no interest in helping you, shes very condescending and rude. When dealing with her we actually had to go over her head to corporate to find a solution. Next is Maintenence although things get done they get done in the worst way, you basically do the repairs yourself with some glue or tape. Weve had so many things fall apart and also our fair share of leaks (being on the bottom floor)that Im surprised theres anything left. The air conditioning system Im pretty sure is from the 70s, when asked about replacing it they just put a new face on the wall and by new I mean the same one. The water pressure is the worst as well, they shut off our water 3 times without notification and we went without hot water for up to 2 weeks without notice as well. There are constant shootings and police are here every other day, the complex was on the news for a hostage situation where my husband couldnt even get home (if you would even call it that). Now with the worst (I know) ROACHES AND BUGS! Everywhere its disgusting, we had pest control come and then finally they just stopped coming and we had to deal with the bugs ourself to which didnt help a lot but it was bearable until we could move out. Weve had to get rid of most of our stuff because of the bugs. If you value your family or yourself you would not move here, please dont move here. Listen to the reviews dont be like us and ignore them, we were fools. Please find somewhere else affordable to live. Anywhere really.
Maintenance does nothing. Still waiting on the repairs to be done from the first initial inspection. Hopefully the next 14 months dont get harder.
I live here please do not waste time nice space for price until you move in and see y they are cheap
Welcome home to Barcelo. We are a beautiful apartment home community located in San Antonio, Texas. Just minutes away is Wonderlands of America, delicious local dining hotspots, and unique entertainment venues. Your stressful commute will be a thing of the past since Interstates 410 and 10 are around the corner.
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