Apartment Guide

Arrive Eilan

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17803 La Cantera Terrace, San Antonio, TX 78256

Ratings & Reviews

Review
Arrive Eilan

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Overall Ratings
(107 Ratings)

12 Reviews for Arrive Eilan

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I have lived here since the 15th of May. Since the 6th of June I have had mold problems, that are being refused to be fixed by the management staff and head managers. I also broke my wrist, do to them unwilling to fix the air conditioning unit and telling me tough luck, live in the 85% humidity that was in the apartment, with a dehumidifier. So, after having surgery on my wrist for the break, $24,000 bill later and now respiratory problems from the mold and possible black mold. Beware, look anywhere else. P.S...mold and cockroaches were do to them not wanting to fix the problem with the AC unit. Which still is not fixed. If you would like pictures, let me know. You will be appalled.

08-11-2019

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After reading the previous reviews, I was sceptic about this place, but figured I would check it out... My first reaction when seeing the complex was "WOW". The complex is clean and very pleasing to the eye. The parking garage and elevator make living in an apartment so much easier! The staff is helpful and polite! And the other residents are respectful of each other. This property is quiet and safe. Hugo's personality initially sold me the apartment! Along with that, I have a beautiful view of the hillside country, and the amenities here are awesome! When rent is due, Bonnie is kind and helpful, I happily pay a check every month just to stop by! But paying online is a great option they have too! The manager, Julie, is very professional and personable. Since living here, any size issue has been taken care of asap, the staff takes full initiative to make this place feel like home. They set up fun events, and social gathering so you have a chance to meet your neighbors. I love it! I would completely recommend this place to anyone looking for a place to call home.

04-17-2019

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Thank you for your feedback. We hope you continue to enjoy calling our community home.

04-23-2019

DO NOT MOVE HERE! Horrible office staff. I moved out in January of 2018 and was sold my apartment by Sharaz at the time. Walking through my apartment I seen some damages and stains but was told it would be handled and fixed prior to move in the previous resident had a dog whom scratched the cabinets and stained the carpet. They took an extra week to get my apartment ready from the day I was told. When I moved in the damages were still there. This is my first apartment I was not aware I should take pictures for proof I put my trust in the staff. Long story short they never documented it and on my move out January of 2018 my final charges had the damages billed to me. I have called numerous of times spoke with Tara and she claimed that she never received a message nor was given a message of my call. I have records from my phone company how many times I have called since February of 2018. She asks my email and number and months later never gets back to me and every time we speak its as if she has never heard of this before when it was her that I spoke to. Now its in my credit! I tried being proactive called over 15 times since I moved out but no one seems to know how to fix this issue. Every time I call there is someone new working they cannot keep anyone employed and the one that stayed employed has no clue what she is doing. Tara.

09-27-2018

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Thank you for bringing these concerns to our attention. Please reach out to our Cares Team at [email protected] so we may further assist you.

03-05-2019

Previous Management Company
Certified Resident

I just arrived to the city from a different country and be able to live in Eilan it feels like home ; people is very nice and friendly and the management people was very helpful during the leasing process.

11-23-2017

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Thank you for your feedback. We are happy to provide an exceptional community experience.

03-05-2019

Previous Management Company
Certified Resident

I like the Tuscan Village feel of living in Eilan.

11-08-2017

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Thank you for your review. We are happy to be of service.

03-05-2019

Amenities

Apartment Features

Air Conditioning
Ceiling Fan(s)
Hardwood Flooring
Smoke Free
Stainless Steel Appliances
Vaulted Ceilings
Garbage Disposal
Refrigerator

Community Features

Business Center
Extra Storage
Fitness Center
Pet Park
Swimming Pool
Tennis Court(s)
Wireless Internet Access
Recreation Room

Additional Features

ELEGANT FINISHES
SUSTAINABLE LIVING
Freeway Access
Valet Trash Service
Pet Friendly
Puppy Park

Property Details

Arrive Eilan

To help prevent the spread of COVID-19, our offices are temporarily closed to in-person visits, however, you may communicate via email or phone during regular business hours. Helping you find the perfect home remains our priority. Please review our website to take advantage of our Virtual Tours and learn more about Self-Guided Tours. Arrive Eilan, located on the northwest side of San Antonio, TX, is mere moments away from high-end shopping, world-class dining, and vibrant entertainment. Considered one of the city's premier mid-rise communities, Arrive Eilan offers carefully designed studio, one, two, and three-bedroom floor plans with luxury finishes. Residences feature Gold Level stainless steel appliances, granite counter tops, glass tile back splashes, 42 wood cabinetry, 9 to 28-foot ceilings, and a full-size front-loading washer and dryer. Community amenities include a resident jogging trail, two outdoor pools, outdoor kitchens, and a spacious pet park. Come experience a new way of living with Arrive Eilan.

Schools

Hector Garcia Middle School

14900 Kyle Seale Pkwy
Grades 6-8 | Public
Apartments Near Hector Garcia Middle School
9/10
Great Schools®

Ellison Elementary School

7132 Oak Dr
Grades PK-5 | Public
Apartments Near Ellison Elementary School
8/10
Great Schools®

Brandeis High School

13011 Kyle Seale Pkwy
Grades 9-12 | Public
Apartments Near Brandeis High School
8/10
Great Schools®

Tmi-The Episcopal School Of Texas

20955 W Tejas Trl
Grades 6-12 | Private
Apartments Near Tmi-The Episcopal School Of Texas
No Rating
Great Schools®

Achievers Center For Education

5084 Dezavala
Grades 6-12 | Private
Apartments Near Achievers Center For Education
No Rating
Great Schools®
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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