-Ive never had an issue with this complex other than the complex management team scheduling the remodel of the pool during the start of summer. That was upsetting considering we pay a $28 amenities fee.
-Other than that, unlike other residents Ive never encountered rude office staff. All three staff ladies Ive dealt with were helpful and nice.
-Plenty of parking here, I love that.
-No pests in our apartment and pest control is quick to respond. Maintenance is as well quick to respond. The dumpsters do overflow on weekends when maintenance is off Im assuming.
Just moved in late June 2018. My experience with the front office leasing agents and property staff has been great! They bent over backwards to make sure my move went well, that I had everything I needed to move in, and that I was ok once I did make the move. Always friendly and gracious. Bria and Jackie - fabulous women, smart, compassionate, professional.
The office staff at the complex as well as the headquarters are rude and not helpful. There is NO friendliness or helpfulness. Everyone wants to shift blame. And are just unpleasant. If I had a do over, I would pay more money somewhere else to be around staff people who were even somewhat nice.
Get more compactors or dumpsters closer to the residents in the back, or maybe provide door service.
My neighbor and I do not have any pets, but their is always pet waste in front of our apartments that residents with pets are not picking up. I wish my kids could at least stand in the yard in front of our apartment without possibly stepping in pet waste. There either needs to be better enforcement or an additional cleanup process. Its not right.
"Find convenience and luxury at Colonial Grand at Round Rock. Located right off I-79 and close to I-35, you're only minutes away from parks, shopping at the Round Rock Premium Outlet Mall, great restaurants and fun recreational areas like Rock'N River Waterpark and Dell Diamond. And with only a quick 30 minute drive away, you'll find yourself at the Colorado River where you'll find numerous parks and fun things to do in and near the water.
When you come home after a long day of work, take advantage of the reserved garage parking available to you and rest assured of your safety with our in-apartment alarms. Then come and relax at our the resort-style pool or at our community screened in Lanai with lounging space. Or if you're looking to burn some excess energy, the state-of-the-art fitness center can help with that. And once inside your new pet-friendly apartment, you'll love the private patios and balconies offered, as well as the luxury upgrades found throughout."
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