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Waterside at Mason

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1901 Waterside Village Drive, Richmond, TX 77407

Ratings & Reviews

Review
Waterside at Mason

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Overall Ratings
(7 Ratings)

7 Reviews for Waterside at Mason

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Waterside at Mason was nothing short of a nightmare, especially when trying to leave the apartments itself. The old manager I believe her name was Tammy was out right horrible herself and the only one who was respectable in the least was Carolyn (Which is who they decided to let go of course...) But whether it was the maintenance guy constantly doing random checks even when we were very low maintenance customers (Never partied, made loud noises, or anything) feeling like an invasion of privacy, the apartment complex charging random hidden fees and not willing to work with the residents at all. I got charged $50 for them to clean my "Dirty fan"...like what, or not fixing our dryer for several weeks and refusing to put a new one in and finally taking matters into my own hands and the worst being they have apparently lost my $400 deposit (2 deposits of $200 that were "accidentally" overcharged) and said I only gave a $100 deposit no now I owe money after I left...what a joke? My advice? Stay away from this complex, hopefully new management is better but I was definitely not going to stick around and find out.

09-11-2018

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DO NOT RENT HERE FOR ANY REASON YOU WILL REGRET IT.
I've been renting apartments for the last ten years and let me say that Leasing an apartment from waterside has been the worst experience I've ever had. Starting from leasing my apartment to living at waterside. First off the management is almost never present. I agree with other reviews I have read; I find it hard to contact management about issues such as
ANT infestation, BAD WATER , appliance issues. Took almost two weeks to get a response for a simply fix such as a faulty dishwasher. Understand this complex is brand new and they already have a PEST PROBLEMS!!! My biggest complaint would probably be about the invasion of my PRIVACY that I and other residents experienced. This managament conducts UNLAWFUL "INSPECTIONS" in your apartment every other month and they claim they are "INSPECTING YOUR SMOKE ALARMS" they send illegals to your apartment who are dressed like civilians trying to enter your home on behalf of waterside. I believe these women are contracted to come out here to replace air filters and "check your smoke alarms" but, no clue who they are who they work for if they had a background check before coming to our homes. A fire inspection has been taking place for the past two days sirens and alarms have been ringing for about 8 hours straight inside my apartment and outside my apartment. DO NOT RENT HERE!! AVOID AT ALL COST!!

07-31-2018

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I love the location of this apartments, Kroger is walking distance & happy hour time at Pablos Mexican Kitchen. I don't have any issues with management they are always very attentive to my needs and concerns.

05-25-2018

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POOR MANAGEMENT HERE, in particular general manager Tammie Juarez . I would NOT recommend. A lot of break ins, no security on premesis, people smoking weed all of the time in hallways and patios. Not a family oriented environment. Avoid

03-16-2018

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Thank you for taking the time to provide feedback about your experience with us. We are always hard at work to make sure our team delivers on our promise and every resident has a positive experience. We will continue to work to improve our service. We appreciate your feedback.

03-27-2018

Great location, staff are friendly, open parking, Starbucks espresso machine, elevator access & club house access 24 hrs.

03-08-2018

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Thank you for your wonderful review and comments about our staff! We appreciate the time you took to share your thoughts on our community.

03-27-2018

Amenities

Apartment Features

Air Conditioning
Balcony
Ceiling Fan(s)
Dishwasher
Some Paid Utilities
Garbage Disposal
Patio
Refrigerator

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Covered Parking
Emergency Maintenance
Extra Storage
Garage
Gated Access
Laundry Facility
Public Transportation
Swimming Pool
Carport
Controlled Access
On Site Maintenance
On Site Management

Additional Features

Outdoor Billiard Tables
Billiard Room
Dog Park
Resort Style Pool
Gated Community
Pet Friendly

Property Details

Waterside at Mason

Beautiful 1 and 2 bedroom apartments offering modern interiors with ebony European cabinets, granite countertops, plank flooring and a washer and dryer in every home. Our community amenities include a resort-style pool, outdoor billiard tables, business center, resident clubhouse, dog park, media room, and game room. Enjoy dining, shopping and entertainment close by.

Schools

Oakland Elementary School

4455 Waterside Estates Dr D
Grades PK-5 | Public
View Properties This School Serves
9/10

James Bowie Middle School

700 Plantation Drive
Grades 6-8 | Public
View Properties This School Serves
9/10

Travis High School

11111 Harlem Rd
Grades 9-12 | Public
View Properties This School Serves
8/10

Montessori House For Children

20625 Lakemont Bend Dr
Grades PK-3 | Private
View Properties This School Serves
No Rating

Fellowship Christian Academy

16425a Old Richmond Rd
Grades PK-7 | Private
View Properties This School Serves
No Rating
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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