This is an updated review from my experience as a future tenant for Marquis Grand Lakes on 3/12/2019. I am incredibly disappointed and upset at the terrible customer service that I have received from one of the leasing agents named Gina. I have been a CWS resident for over a year and have decided to extend my stay for another year by transferring to another community close to work. The rates were good and I would be able to get a larger floor plan since my son is needing his own space.
I've been in communication with Gina for the past few weeks and for the last few days, Gina has not been up to par as a good leasing agent. She has given me the wrong lease dates when I wanted to confirm how long the lease would be. In addition, when I had concerns in regards to the lease ending date, Gina gave me a terrible attitude. She would not let me talk and continued to cut me short.
I will not tolerate this terrible behavior and will make sure that this will get addressed so that future tenants and current residents do not receive this poor treatment.
This experience has caused me to rethink my lease extension with CWS.
It been a nightmare only live her 4 mo & the last 2 mo been a nightmare people upstairs bounce kids jumping they're run a business call the office and gone in person nothing is been done they have send them notice bound it seems it get worse maintenance suck now the problem the referiger went out call sunday the maintenance said they couldn't due anything till Monday since then my stuff has gone bad so very upset since I just bought more groceries Saturday and all of the food ruin I want out of my lease can't due these any more and also the people upstairs have flood my apartment 3 time to it been bad I worked hard for my money management seem not to care .
Do not move here! There is not enough parking and they will tow resident cars even though you have a sticker. Management are rude and corporate never return your phone calls.
Choosing to live in the suburbs of Houston, Marquis Grand Lakes offers residents the chance to enjoy affordable luxury in a great location with a plethora of all-star amenities. Imagine coming home from a long day at the office and relaxing in a poolside cabana with the summer breeze lightly grazing your cheeks. Prepare breakfast and serve the kids at the kitchen breakfast bar or take your morning coffee on your private patio or balcony. With features and amenities like these, there?s little reason to want to leave home.
Marquis Grand Lakes offers Richmond residents the ideal suburban lifestyle. Re-energize in the 24-hour fitness center. Cook dinner in the outdoor kitchen and relax by the pool for evenings you won?t soon forget. You work hard, you deserve to come home to a comforting retreat. Marquis Grand Lakes welcomes you home.