I moved out a few days ago and already regret leaving. The atmosphere here was so friendly and I am not seeing that at my new complex.
I have asked every manager ,that has been in that office for the past 3 years to please have the tree by my patio cut. So when Tipton group took over I figured Id try again. Tyree ( office manager) not only listened she came to my Apt. to look at the tree herself. Not only has the tree been cut but all the issues in my Apt. have been taken care of !
Thank you to Tipton group for having staff who listens. But most of all thank you Tyree.
Living close to work was a huge plus when renting at The Ranch at Ridgeview. I even referred a coworker to the R of R and she and her husband signed a lease there. That was the last referral I will make for that apartment complex.
When I was getting ready to move out, I went by the leasing office multiple times asking if someone would walk through my apartment with me, as I would like to clean and take care of anything I could and not be charged for something like oven cleaning. There was construction going on in the leasing office so I was patient and understanding when I went multiple days in a row and no one was available. I cleaned the apartment and asked if there were any possible charges that I needed to think about or be aware of and I was assured that "we don't charge for things like that".
I went ahead and turned in my keys and asked one last time for someone to walk through with me so I could fix anything that I might be missing. I was assured there wouldn't be any issues. A week and a half later I get the $250 fee for tub resurfacing, oven cleaning, and carpet cleaning.
I went in to discuss this with the manager and staff member that I talked to every time I dropped in to schedule a walk-through. I was asked, "He's new, so are you sure you talked to him?" and offered nothing but a "sorry you're upset". Completely unprofessional and disappointed in how it was handled. I was paying up and moving out, so what did they have to lose?
I would not recommend this apartment complex.
This is by far the worst place I have ever lived. The entire time that I lived there, the pool had no pool furniture (ie. tables, chairs, etc.). Management is the most selfish and unwilling group of people that I have ever dealt with. I lived here with my boyfriend for a little under a year. We signed a year lease with this place but then I got relocated for a job down to Austin and I had to break my lease a couple of months early because I had to move to Austin ASAP. They tried to charge my over 7k in breaking lease fees. I was able to reduce it but I am still paying monthly for an apartment that I lived in almost 2 years ago because I keep being threatened to be sent to collections.......all because I HAD to move for a new job. DO NOT LIVE HERE. This management team is not understanding nor do they make an effort to help you out in these kind of situations.
I have lived here for a couple of years now and absolutely love the location. Very centralized and close to my job. The staff has always been friendly and have helped me during the few times I might have had an issue. I would recommend.
Welcome to The Ranch! A beautiful, gated community, located just off of Highway 121 in Plano. We are nestled among residential neighborhoods and within walking distance to a community golf course. Enjoy our lavish amenities which include a spacious, state-of-the-art fitness center, a sparkling outdoor pool with plush landscaping that features beautiful rockscapes and a variety of apartment homes with attached garages in select units. We are within 15 minutes of Stonebriar Shopping Mall, Allen Outlets, and many other shopping and dining areas. We can't wait to meet you, and you will see why everyone is talking about The Ranch at Ridgeview!
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