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Avalon at Chase Oaks

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801 Legacy Drive, Plano, TX 75023

Ratings & Reviews

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Avalon at Chase Oaks

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Overall Ratings
(82 Ratings)

57 Reviews for Avalon at Chase Oaks

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This is the worst apartment complex I have ever lived at. I've been here 3 years, and each year the rent goes up an average of $100/month. So a $300/month since we first moved here. The hot water went out, we didn't have hot water for days. And this happened multiple times. To top it off, I have a perfectly good vehicle sitting outside my apartment, however I rarely drive it, they decided to tow it without any notification. Instead of trying to solve the issue, they decided to dig in their heels and said there's nothing they could do. Terrible management, facilities are not maintained, maintenance is slow to non-existent. Nothing but bad things to say about this place. VERY DISAPPOINTED AND FRUSTRATED!!!

08-14-2017

Was this helpful?
It is unfortunate that you have formed a negative opinion of our community. Our prices are a result of research of the area market. While we understand the frustrations that increases cause, we stand by our pricing that reflects our area, community amenities, and our beautiful homes. Access Gates are mechanical so there are malfunctions on occasion, but we have repairs completed quickly. If you have questions about our parking policies, please contact the Property Manager directly. Thank you.

08-17-2017

Certified Resident

Everybody is really good from the manager to the maintenance people (who are always very responsive in taking care of things that come up) The friendliness of the employees makes Avalon at Chase Oaks an enjoyable place to live. I MOVED OUT ONCE AND CAME BACK BECAUSE IT'S A GOOD PLACE TO LIVE.

07-08-2017

Paul R.

Was this helpful?
It is always nice to hear from a happy resident, as it gives us satisfaction in knowing that our work is appreciated. We work hard to foster a comfortable and convenient environment in our community and our positive relationships with residents play an important role in maintaining it. Our team is happy to hear that we have left a good enough impression that you have made the decision to return as a resident. Welcome back!

07-18-2017

Certified Resident

There should be more communications from the leasing office to tenants. Tenants shouldn't feel offended, or defeated when trying to communicate their concerns to the leasing office. Leasing office should be really follow through when notices are put out. Ex: ppl coming out to check foundation...they never showed. Tenants should have easy access to filters. Maintenance request shouldn't take no more than 3 days to complete.

07-07-2017

Was this helpful?
It worries us to hear that your communications with our team have been less than satisfactory. We aim to bring respect and friendliness into every interaction, and it seems we have fallen short in our interactions with you. We are also troubled to learn of your difficulties in getting work orders fulfilled and would like the opportunity to speak with you about them directly in our office so we can improve your impression of us.

07-18-2017

Certified Resident

I'm living here from 2015 and initially satisfied with cleanness and the ability to handle service requests in faster. Later everything got away, hot water issues, not maintaining premises clean and even service requests as well have to call many times.

06-30-2017

Was this helpful?
It disappoints us to hear that a longtime resident has experienced such inconvenience in our community. We clean our property regularly but also rely on resident participation in picking up after themselves. If you are noticing problem areas within the community, we hope you will call us so we can have someone take a look. We are troubled to learn that you have had difficulties getting work orders fulfilled and would like to alleviate your concerns by speaking with your directly in our office.

07-18-2017

Certified Resident

It has changed A LOT since the apartment complex changed owners. When it was a Berkshire property, it was EXCELLENT! It had a family feel. We knew all of the associates in the office as well as the maintenance staff. It was like they enjoyed what they did. Now it feels more like just earning my paycheck , plus I had MANY issues in the beginning when they switched over. Without proper communication, my rent was raised without my knowledge. Rent is TOO dang much!

06-27-2017

Was this helpful?
All feedback we receive about our community is valuable and despite your somewhat negative experience, we appreciate your feedback. The prices in our community are consistent with the market and we are happy to discuss pricing concerns. We understand that changes in management can frustrate residents, and our team has done its best to make the transition as smooth as possible. We regret that you have had a less than positive experience and we would like to address your concerns offline.

07-18-2017

Amenities

Apartment Features

Air Conditioning
Alarm
Balcony
Cable Ready
Ceiling Fan(s)
Dishwasher
Fireplace
Hardwood Flooring
Microwave
New/Renovated Interior
Oversized Closets
Vaulted Ceilings
View
Washer & Dryer Connections
Garbage Disposal
Patio
Refrigerator

Special Features

Disability Access
Pets

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Covered Parking
Emergency Maintenance
Extra Storage
Fitness Center
Garage
Gated Access
Hot Tub
Pet Park
Playground
Swimming Pool
Carport
Controlled Access
Door Attendant
On Site Maintenance
On Site Management
On Site Patrol
Pet Friendly

Additional Features

Newly Renovated Pools
Newly Renovated Fitness Centers
Mosaic Back Splashes in Kitchens
Dark Cabinets in All Units
All Black Appliances
Newly Renovated Hot Tub
2 Inch Wood Panel Blinds
High Ceilings
Icemaker
Stove
Assigned Parking
Carpeting
Crown Molding
Parcel Pending Package Lockers

Property Details

Avalon at Chase Oaks

Avalon at Chase Oaks offers you a comfortable & convenient suburban lifestyle. Whether you are lounging at our pool, meeting new friends or relaxing on your patio - you are sure to experience total relaxation. From thoughtfully designed interiors, loaded with features - you will fall in love. Experience our meticulously maintained grounds, newly updated interiors, cover parking or detached garages, golf course & wooded views. All in a convenient location & close to major freeways. Come experience the difference. We make Life Simple!

Schools

Plano Senior High School

2200 Independence Pkwy
Grades 11-12 | Public
View Properties This School Serves
9/10

Hendrick Middle School

7400 Red River Dr
Grades 6-8 | Public
View Properties This School Serves
7/10

Clark High School

523 W Spring Creek Pkwy
Grades 9-10 | Public
View Properties This School Serves
6/10

Rasor Elementary School

945 Hedgcoxe Rd
Grades K-5 | Public
View Properties This School Serves
5/10

Iacc Academy

6520 Custer Rd
Private
View Properties This School Serves
No Rating

Great Lakes Academy

6000 Custer Rd Bldg 7
Grades 1-12 | Private
View Properties This School Serves
No Rating
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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