Do not rent here. Poor & unprofessional management. My lease is almost up and they still haven't fixed my bath tub & other issues with the apartment. Everytime you make a service request online, they mark it complete even if they never came. For instance, I requested pest control on the 9th. The manager Tatia advised they will be here today, the 13th. I called at 2 pm to ask when they would come. They said they were on the property but wasn't certain when they'd get to my apartment. A few mins later, I hear someone slide a note on my door stating they won't come until the 20th. I emailed them advising my concern. Monica the assistant manager stated that they were scheduled for the 20th and let her know if I have questions. My question is , why can't yal keep your word or stop lying ? If you can't get something done, take responsibility to figure it out instead of just lying. This is the same assistant manager that told me she came into my apartment to view my tub. I stay at home (now) because I lost my job due to the neighbors upstairs. That's another story but I made complaints about them and their noise. Nothing happened even after cops were called and here I am without a job while my neighbor is conducting a mini daycare which is against the lease. If I could give a zero, I would. DO NOT RENT HERE!
Im up to renew my lease for another year and I think I will upgrade to a 2 bedroom from my 1 bedroom while saving money for a house. I love the dog park and pet friendly neighbors. The staff is helpful and friendly. I always get my maintenance needs handles quickly. They communicate effectively and have fresh baked cookies and coffee in the leasing office. The location is central to lots of restaurants and gym and all sorts of shopping. I love it here.
They must have updated a couple of apartments because mines dnt look like none of these pictures. If you like to bbq. Barbecuing is not allowed or the grills.
Do NOT MOVE HERE! My pregnant wife called me saying the apartment manager would not give her access to our apartment! Luckily, the regional was there. NOPE! The regional manager, who should be an expert on the rules of renting an apartment was a complete joke and knew less than the manager herself about the community and its policies. She is on the lease and can be verified through our information in the file. When I called, they said I was rude and denied me access even when I showed them my ID. Thats right. I drove to the community, missed work hours, and still was denied access. How about I dont pay rent for the times they dont allow me access to the unit??
Furthermore, they questioned why I didnt have my keys and said they were only required to give me two at move in. Seriously!?!? Hope you never lose your keys!!!
To cap it alllllll off, the regional manager and community manager insulted my pregnant wife and me by stating, we shouldnt be struggling with keeping track of our keys. WOW. THIS MANAGEMENT COMPANY SHOULDNT BE STRUGGLING TO HIRE PEOPLE WITH BETTER CUSTOMER SERVICE THAN THE MONKEYS AT THE ZOO! THEY DONT ANSWER THEIR PHONES. THE PROPERTY IS DISGUSTING. THE MANAGEMENT IS RUDE AND DOESNT CARE ABOUT THE RESIDENTS. THEY ONLY CARE ABOUT THE MONEY AND DONT CARE IF THE RESIDENTS HAVE ACCESS TO THE UNIT. IT DEFINITELY FEELS LIKE A UNIT AND NOT A HOME. IF YOU WANT TO BE HAPPY, DO NOT MOVE HERE!!!
I have lived here since Dec 2017, so I have been here a yr now. I moved to the particular apts because I have a big dog and their pet friendly policy. I have a great prynese and they are big, so th is would not be allowed everywhere. When I have a maintenance issue it is dealt with immediately, I dont have many issues, but if I do. I enjoy living here. There is a dog park on the property that I take my dog to twice a day. I recommend the lane.
Lane at Towne Crossing is a community offering a great environment, with excellent service for our residents. We offer one and two bedroom apartment homes with features such as a wood burning fireplace, large walk in closets and private balconies. Come relax by one of our two swimming pools, or come grill out at our outdoor kitchen. The Lane at Towne Crossing is located within walking distance to many restaurants and a quick drive around the corner to the mall. We are conveniently located to interstates I-30 and I-635. We are available for virtual tours and online leasing!
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